Senior Engineer

Fresenius Medical Care; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

Fresenius Medical Care is seeking an on-site Field Service Engineer to perform installations, repairs, and maintenance of medical machinery at client locations in the Chennai region. You will train customers, build strong relationships, and collaborate with sales to expand service opportunities.

The role requires completing ongoing technical training, managing service contracts and spare parts sales, and maintaining accurate documentation in CRM and Field Service Reports.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong, and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM, software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.

Job description

• 1. Provide on-site technical interventions, including installation, training, repair,and maintenance, to ensure optimal operation of machinery at client sites.


• 2. Engage with customers to deliver necessary technical support, fostering strong,and positive customer relationships.


• 3. Collaborate with the sales and dealer teams by sharing technical insights and,and support to enhance sales opportunities and business growth.


• 4. Complete required technical training and assessments to continually enhance,technical proficiency and deliver high-quality service to clients.


• 5. Achieve service targets by negotiating and securing Service Contracts and spare,part sales, while managing billing, invoicing, and accounts receivable related to,routine service activities.


• 6. Oversee personal inventory, including spare parts and tools, ensuring adequate,stock levels and proper management.


• 7. Execute technical tasks assigned by team leadership in a timely and efficient,manner.


• 8. Utilize technical management systems effectively to ensure accurate and,complete data entry.


• 9. Document all technical activities thoroughly in Field Service Reports, CRM,software, and other prescribed administrative records.


• 10.Mentor junior engineers through technical escalation support and customer,relationship building


• 11. Aid and support your Area Technical Manager in managing the cadence of,Preventive Maintenance and timely installations


• 12. Support other Area Technical Manager locations when Dynamic Resource,Allocation is required and requested by your manager.