After Sales Service Manager

Aska Equipments; New Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Aska Equipments is seeking a results‑driven Head of Service Delivery & Operations to manage day‑to‑day service across North India and support PAN‑India projects, ensuring timely installation, commissioning, maintenance, and repairs while meeting KPIs and customer expectations.

Lead regional service engineers and field teams, plan staffing and scheduling, enforce safety standards, drive process improvements, manage budgets, and collaborate with OEMs, vendors, sales and logistics for seamless

Responsibilities

• Manage day-to-day service operations across North India and support PAN-India projects.
• Ensure timely installation, commissioning, maintenance, and repair of industrial equipment.
• Monitor service performance against KPIs, SLAs, and customer expectations.
• Handle critical service escalations and provide on-site support when necessary.
• Lead and supervise regional service engineers, technicians, and field teams.
• Plan staffing, allocate workloads, and manage schedules for nationwide coverage.
• Drive continuous improvement, safety, compliance and quality across service processes.

Job description

Key Responsibilities

1. Service Delivery & Operations Management

• Manage day-to-day service operations across North India; support and coordinate service delivery for PAN-India projects.
• Ensure timely installation, commissioning, maintenance, and repair of industrial equipment.
• Monitor and maintain service performance against KPIs, SLAs, and customer expectations.
• Handle critical service escalations and provide on-site support when necessary.
• Ensure availability of tools, spares, and resources across all service locations.

2. Customer Relationship & Satisfaction

• Act as the primary point of contact for major customers in North India and key national accounts.
• Conduct customer service reviews, feedback sessions, and ensure immediate resolution of issues.
• Build strong relationships to drive retention, repeat business, and service contract renewals.

3. Team Leadership & People Management

• Lead and supervise regional service engineers, technicians, and field service teams.
• Plan staffing, allocate workloads, and manage schedules for effective nationwide service coverage.
• Conduct training, competency development, and performance reviews to build a high-performing team.
• Enforce safety, discipline, and adherence to company service standards.

4. Technical Expertise & Quality Improvement

• Provide advanced technical support and guidance to service engineers.
• Conduct root-cause analysis for recurring problems and propose long-term solutions.
• Maintain and enhance service processes, SOPs, and service quality standards.
• Drive continuous improvement initiatives to reduce downtime and enhance efficiency.

5. Financial & Administrative Control

• Manage service budgets, cost control, and resource allocation.
• Forecast manpower, spare part requirements, and service-related expenses.
• Support commercial teams with service contract pricing, AMC proposals, and warranty claims.
• Ensure service documentation, reports, and compliance records are accurate and timely.

6. Vendor, Dealer & Stakeholder Coordination

• Coordinate with OEMs, vendors, and suppliers for spare parts, warranty, and technical updates.
• Support dealers and channel partners with service training and technical assistance.
• Collaborate with sales, logistics, and operations teams for seamless service execution.

7. Safety, Compliance & Risk Management

• Ensure full compliance with company safety guidelines and statutory regulations.
• Promote safe work practices across all service operations.
• Manage risks related to service delivery and equipment handling.