Senior Director - Transition Insurance REF110835W

WNS; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

WNS, part of Capgemini, seeks a senior professional to lead end-to-end transition and transformation programs for global insurance clients. You will own multi-workstream delivery, align stakeholders, govern risks, and ensure adherence to contractual commitments, delivering seamless moves of processes, people, and technology into steady-state operations.

Responsibilities include creating project plans, RAID logs, and transition documentation; coordinating across operations, technology, HR,

Qualifications

• 10–14+ years of project or transition management experience.
• Proven delivery of multi-workstream transitions in global operations.
• Strong client-facing leadership with senior stakeholders (Director/VP/CXO).
• Insurance operations transition experience strongly preferred.

Responsibilities

• Lead complex transitions across workstreams (process, people, technology, knowledge transfer, stabilization).
• Create and manage project plans, charters, RAID logs, and transition documentation.
• Coordinate across operations, technology, HR, finance, compliance, and vendor teams.
• Ensure milestones, deliverables, SLAs are achieved per contractual commitments.
• Monitor progress, manage dependencies, and proactively mitigate risks and issues.
• Manage scope/change control and ensure contract adherence.
• Drive smooth handover from transition to steady-state operations.

Skills

Client-facing leadership

Stakeholder management

Project management

Risk management

Cross-functional collaboration

Education

PMP certification

PRINCE2 certification

Agile certification

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Lead end-to-end transition and transformation programs for global insurance clients, ensuring a seamless move of processes, people, and technology into steady-state operations. Own multi-workstream delivery, stakeholder alignment, governance, reporting, and risk management while leading cross-functional teams and partnering with senior client stakeholders to deliver successful outcomes.Key ResponsibilitiesLead complex transitions across workstreams (process, people, technology, knowledge transfer, stabilization).Create and manage project plans, charters, RAID logs, and transition documentation.Coordinate across operations, technology, HR, finance, compliance, and vendor teams.Ensure milestones, deliverables, SLAs, and KPIs are achieved per contractual commitments.Monitor progress, manage dependencies, and expedite/mitigate risks and issues proactively.Manage scope/change control and ensure contract adherence.Drive smooth handover from transition to steady-state operations.

Qualifications

Required Experience & Qualifications10–14+ years of project or transition management experience.Proven delivery of multi-workstream transitions in global operations.Strong client-facing leadership with senior stakeholders (Director/VP/CXO).Insurance operations transition experience strongly preferred.Exposure to F&A transitions (RTR/PTP/OTC) beneficial.PMP / PRINCE2 / Agile certifications preferred.Experience managing global, distributed teams.Strong commercial, financial, and contractual management skills.