Senior Developer

HCL Technologies Limited; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited seeks a Time Management AMS specialist to provide high-quality AMS support for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations and timely issue resolution.

You will handle incidents, support testing, and contribute to release activities, collaborating with stakeholders across a large enterprise.

Qualifications

• AMS/production support experience with SLA ownership.
• Strong troubleshooting, analysis, and stakeholder-management skills.
• Experience with large SAP/application landscapes and multi-vendor support.

Responsibilities

• Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.
• Analyze time-data, business-rule and integration issues and support configuration changes and testing.
• Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.
• Perform root-cause analysis, problem management and preventive actions for recurring production issues.
• Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
• Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Skills

Time Management

Integration points

Troubleshooting

Production support

Stakeholder management

SAP experience

Multi-vendor support

ITIL knowledge

Testing support

Education

Bachelor’s degree in Engineering/CS/IS/Business

ITIL Foundation

Tools

SAP

SuccessFactors

Job description

Job Summary

Time Management

Tower

H2R (SuccessFactors)

Level

L2

Delivery

Offshore

Required Experience

3–7 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.

Analyze time-data, business-rule and integration issues and support configuration changes and testing.

Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.

Perform root-cause analysis, problem management and preventive actions for recurring production issues.

Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

Strong hands-on expertise in Time Management and relevant integration points.

Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Key Responsibilities

Time Management

Tower

H2R (SuccessFactors)

Level

L2

Delivery

Offshore

Required Experience

3–7 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.

Analyze time-data, business-rule and integration issues and support configuration changes and testing.

Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.

Perform root-cause analysis, problem management and preventive actions for recurring production issues.

Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

Strong hands-on expertise in Time Management and relevant integration points.

Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.