Senior Delivery Associate

International Centre For Excellence (ice); Pune District; On-site; INR 300,000 - 480,000; Full time

Job summary

International Centre For Excellence (ice) is seeking a Delivery Associate to perform exception reviews on documents and audits in loan production processes. The role requires adherence to SOPs, data extraction accuracy, and data security, with attention to SLAs and collaboration with management.

The ideal candidate has 2–5 years in mortgage lending, strong English communication, and proficiency in Microsoft Office, with capability to work in 24/7 shifts as part of a dynamic team in Pune,

Qualifications

• Bachelor s degree or academic equivalent.
• 2 to 5 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.
• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Performs broader routine tasks for multiple delivery tracks independently
• Monitor Workflows and Client SLA.
• Focus is on quality audit, production feedback and delivering on mass production tasks based on existing procedures.
• Mentor and assist junior associates.
• Share process knowledge and best practices within the team
• Maintain and provide document samples for production issues.
• Provide status updates on production issues.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.

Skills

Attention to detail

Time management

Work under pressure

English communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Microsoft Windows

Keyboard shortcuts

Job description

Job Description

ICE is the leading cloud-based platform provider for the mortgage fice industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Delivery Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Performs broader routine tasks for multiple delivery tracks independently
• Monitor Workflows and Client SLA.
• Focus is on quality audit, production feedback and delivering on mass production tasks based on existing procedures.
• Mentor and assist junior associates.
• Share process knowledge and best practices within the team
• Maintain and provide document samples for production issues.
• Provide status updates on production issues.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.
• Performs broader routine tasks for multiple delivery tracks independently

Preferred Knowledge and Experience

• Bachelor s degree or academic equivalent.
• 2 to 5 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.
• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.