Senior Customer Support Executive System Admin

Netcore; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Netcore is seeking a Senior Customer Support Executive System Admin in Bengaluru to support customers with technical challenges and guide them in maximizing product usage. The role covers troubleshooting Linux-based issues, DNS/HTML/CSS concerns, and handling tickets via chat, email, or calls.

Ideal candidates have 1–2 years in customer support, plus experience with JIRA, Zendesk, or Freshdesk, and strong Excel/PowerPoint reporting skills.

Qualifications

• Graduation in IT/engineering from a recognized university.
• Strong Linux knowledge and troubleshooting skills.
• Familiarity with DNS, HTML, and CSS.
• Experience with JIRA, Zendesk, and Freshdesk.
• Proficiency in Excel and PowerPoint for reporting.
• 1–2 years of customer support experience preferred.

Responsibilities

• Help customers with all tech challenges faced while using the product.
• Ensure issues are raised to the core and campaigns/reports run smoothly.
• Educate customers to use the product effectively.
• Provide support to customers on their queries via chat, email, or phone.
• Resolve customer tickets and manage chats or calls.
• Set up configurations for clients to use the product.
• Analyze and suggest product or process improvements.

Skills

Linux

Troubleshooting

DNS

HTML

CSS

REST API

Excel

PowerPoint

Customer support

Education

Graduation in IT/engineering

Tools

JIRA

Zendesk

Freshdesk

REST API

Job description

Senior Customer Support Executive System Admin

Are you a true customer advocate and their trusted advisor?

Are you obsessed about ensuring customers get the best out of the technology?

Do you enjoy helping customers to optimally use the product? Then this is the role for you!

The Impact you will create in the Job:

• Help customers with all tech challenges faced while using the product.
• Responsible for getting the issues raised addressed to the core, and customers can be sent out campaigns successfully and access reports without any challenges.
• Educating customers to ensure comfort in the usage of product/utility duties and responsibilities.
• Providing Support to Customers on their Queries
• Responsible for successful solving of customer tickets and handling chats or calls.
• Educating customers to ensure comfort in usage of product/utilities.
• Understanding & responding to primary-level customer queries / issues over chat, phone, or email / ticketing system.
• Provide product trainings / demos to the customers
• Resolve customer issues and strive towards positive customer feedback
• Setup necessary configurations for our clients so that they use our product.
• Analyze and identify process changes or product enhancements required & suggest if any
• Monitor internal alerts and raise alarms for critical issues.

What do we look for?

• Education: Graduation from a recognized university in the IT/engineering stream.
• Specialized knowledge of Linux and troubleshooting.
• Good knowledge about DNS, HTML, and CSS.
• Knowledge of JIRA, REST API, Zendesk, and Freshdesk.
• Microsoft Excel/OpenOffice Calc and PowerPoint knowledge to draft and share reports.
• An experience of a minimum of 1-2 years in customer support is preferred.

Why Join Netcore?

Netcore is the unified Customer Experience Platform (CEP) empowering 8,000+ global brands — including Flipkart, PhonePe, and BigBasket — to deliver hyper-personalized journeys at enterprise scale. Our AI-powered stack spans a

robust Customer Data Platform (CDP), omnichannel orchestration (email, SMS,WhatsApp, push, web), and predictive analytics for lifetime value optimization. We've driven 5x engagement lifts and $500M+ in client revenue uplift for

retail, fintech, and telco giants worldwide.

Join us and you'll help shape products used by leading global brands, working alongside a high-performing design and product team that values craftsmanship, experimentation, and continuous learning. At Netcore, growth isn't a buzzword — t's the culture. You'll work on cutting-edge AI/ML products alongside some of the sharpest minds in Martech, in an environment where what you deliver matters more than how long you've been around. It's fast-paced, ambitious, and offers real ownership from day one.

• Life at Netcore — culture, and employee experience

If you're passionate about creating software that doesn't just work, but feels exceptional — we'd love to hear from you.