Customer Success - Team Lead

Netcore; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Netcore is a leading customer engagement platform headquartered in Mumbai with a global presence. We are seeking a Senior Customer Success Manager to lead a small team, deepen strategic relationships, and drive campaigns that deliver engagement and revenue growth.

You will collaborate across cross-functional teams, develop champions within accounts, and translate data-driven insights into compelling marketing strategies while representing Netcore at industry events and webinars.

Qualifications

• 7 to 12 years of experience in CRM or Customer Success (Ideal).
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired.
• Ability to work with cross-functional teams.
• Strong project management and time management skills.
• Ability to identify and implement process improvements.

Responsibilities

• Develop an intimate understanding of your customers’ businesses
• Lead a Team of 2-3 CSMs
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject‑matter‑expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers

Skills

CRM

Customer Success

Team leadership

Cross-functional collaboration

Project management

Communication skills

Problem-solving

Data-driven

Strategic thinking

Tools

Marketing analytics

CRM platforms

Job description

Responsibilities

• Develop an intimate understanding of your customers’ businesses
• Lead a Team of 2-3 CSMs
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject‑matter‑expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers

Qualifications

• 7 to 12 years of experience in CRM or Customer Success (Ideal)
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills – diagnosis, root‑cause assessment, option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars
• Lead a team of 2-3 CSMs

Why Netcore?

Netcore (https://netcore.ai/) is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love. Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC. We are proud to be certified as a Great Place to Work for eight consecutive years.

Life @ Netcore: https://netcorecloud.com/careers/

A career at Netcore is more than just a job — it’s an opportunity to shape the future. If this sounds like a place where you can thrive, we can’t wait to meet you!