Key Account Manager

Netcore; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Netcore is a leading customer engagement platform headquartered in Mumbai with a global footprint across 20+ countries. It powers interactions between consumers and brands and has been a Great Place to Work for eight consecutive years.

Join Netcore to drive strategic growth, manage key accounts, and deliver marketing automation and analytics solutions across industries.

Qualifications

• 5-8 years of proven work experience in Key Account Management.
• Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
• Solid experience with CRM software and MS Office, particularly MS Excel.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

Responsibilities

• Revenue ownership of the sales cycle and hitting aggressive targets for existing accounts and new business acquisitions.
• Develop a strategic business expansion plan with management to grow company business.
• Identify and develop cross-selling and up-selling opportunities by strengthening customer relationships and establishing trust.
• Demonstrate a solid understanding of gross margins and contract negotiation to maximize profits.
• Build and maintain strong, long-lasting client relationships and establish healthy CXO-level connections.
• Provide Marketing Automation, Email marketing, Analytics, AI Personalization, and Mobility solutions to clients from different verticals.
• Ensure 100% customer satisfaction and maximize retention.

Skills

Key Account Mgmt

Stakeholder Communication

CRM Software

MS Excel

Negotiation

Communication

Tools

Salesforce

Zoho CRM

HubSpot

Job description

• 5-8 years of proven work experience in Key Account Management.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

What Impact you will create?

• Revenue Ownership: Have complete ownership of the sales cycle, including managing and hitting aggressive targets for both existing accounts and new business acquisitions.
• Strategic Growth: Develop a strategic business expansion plan along with management to grow company business.
• Cross-sell & Up-sell: Identify and develop cross-selling and up-selling opportunities by strengthening customer relationships and establishing trust.
• Financial Acumen: Demonstrate a solid understanding of gross margins and contract negotiation to maximize profits.
• Relationship Management: Build and maintain strong, long-lasting client relationships and establish healthy connections with CXOs.
• Solution Delivery: Provide Marketing Automation, Email marketing, Analytics, AI Personalization, and Mobility solutions to clients from different verticals.
• Customer Success: Ensure 100% customer satisfaction and maximize retention.

Why Netcore?

Netcore (https://netcore.ai/) is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love. Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC. We are proud to be certified as a Great Place to Work for eight consecutive years.

Life @ Netcore: https://netcorecloud.com/careers/

A career at Netcore is more than just a job — it’s an opportunity to shape the future. If this sounds like a place where you can thrive, we can’t wait to meet you!

What’s in it for you?

• Immense growth, continuous learning and connecting with the top-notch brands.
• Work with some of the most innovative brains.
• Opportunity to explore your entrepreneurial mindset.
• Open culture where your creative bug gets activated

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!