Senior Customer Support Executive

Coox Online; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Rewards, Incentives & Bonuses

Special Meals & Food Trials

Startup Exposure

Full of Learnings

Job summary

Coox Online seeks an energetic Operations Manager to lead the operations team in Dadri, Uttar Pradesh. The successful candidate will manage bookings, coordinate between teams, and ensure smooth execution of business operations.

The ideal candidate should have strong leadership and communication skills, with a focus on improving service execution and onboarding new partners. The role offers various perks including rewards and startup exposure.

Qualifications

• Energetic and confident individuals with strong communication and soft skills.
• Ability to manage operations and coordinate teams effectively.
• Experience in handling customer queries and complaints.

Responsibilities

• Lead and manage the operations team for bookings.
• Coordinate between operations and marketing teams.
• Manage end-to-end business operations and handle queries.
• Onboard new partners and launch new services.
• Provide training and motivate the team.

Skills

Leadership

Communication

Team Management

Problem Solving

Customer Service

Operational Efficiency

Job description

Role & Responsibilities

• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners& vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress

Perks

• Rewards, Incentives & Bonuses
• Special Meals & Food Trials
• Startup Exposure
• Full of Learnings

Other Details

• Need people who are energetic, confident and street smart
• Great communication and soft skills
• Foodies are preferred