Customer Support Manager

Skynet Express; New Delhi; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Annual bonus

Office cab/shuttle

Provident fund

Job summary

Skynet Express is seeking a proactive Customer Success professional in Delhi to lead the customer support team and ensure exceptional service. The role focuses on managing escalations, post-sale engagement, and retention strategies to maximize customer satisfaction.

The candidate should have a UG degree in any field and prior experience in customer support. The position offers standard corporate benefits and an opportunity to grow within an expanding operations team.

Qualifications

• UG in any discipline is acceptable.
• Prior experience in customer support is preferred.

Responsibilities

• Lead customer support team and ensure service quality.
• Manage escalations and drive engagement and retention through after sales services.

Skills

Customer Support

Escalations Handling

Customer Engagement

Retention Strategies

Education

UG Any Graduate

Job description

Posted: 1 day ago Openings: 1 Applicants: 35

Responsibilities:

• Lead customer support team, ensuring exceptional service & satisfaction.
• Manage escalations, drive engagement & retention through after sales services.

Perks and benefits

• Health insurance
• Annual bonus
• Office cab/shuttle
• Provident fund

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills