SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Surendranagar; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in Gujarat's Surendranagar district is seeking a graduate with 1 year of experience in lending or financial services to join our branch operations. The role focuses on delivering quality customer service, facilitating smooth branch functioning, and contributing to profitability.

You will promote and cross-sell products, handle day-to-day transactions, maintain records, and work to build lasting relationships with customers while ensuring compliance and integrity of data.

Qualifications

• Knowledge of branch processes and operational workflows.
• Ability to identify cross-sell and upsell opportunities.
• Strong communication and interpersonal skills across local language and English.

Responsibilities

• Promote and maintain positive relations with customers.
• Cross-sell products and drive referrals for customer acquisition.
• Handle day-to-day transactions and maintain accurate data/records.
• Contribute to branch profitability and operational efficiency.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services