SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of lending/financial services experience to drive business and customer growth at our Gurugram branch. The role requires strong communication, cross-selling ability, and a focus on process adherence.

You will engage with customers, promote offerings, and manage daily transactions while maintaining accurate records. This position emphasizes relationship-building and contributing to branch profitability.

Qualifications

• Graduate with good communication skills in local language and English.
• 1 year of experience in lending or financial services.
• Ability to promote products and cross-sell/upsell.
• Strong process orientation and data handling capabilities.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity during interactions.
• Conduct promotional activities for marketing and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables while maintaining data records.
• Retain customers by improving their financial wellbeing.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services