Senior Customer Relations Executive

ALYF; Mumbai; On-site; INR 480,000 - 720,000; Full time

Job summary

ALYF is seeking a CRM Executive to join our Post-Sales team in Mumbai. You will act as the bridge between customers and the company, supporting post-sales processes and CRM-driven communications.

You will gain hands-on experience in the real estate industry, master CRM tools, and contribute to customer retention and timely revenue flow through coordination of payments and documentation.

Qualifications

• 2-3 years of work experience in real estate post-sales.
• Excellent verbal and written English communication.
• Basic proficiency in Microsoft Excel and quick learner for new tools.

Responsibilities

• Act as primary contact for customers, providing updates and maintaining relationships.
• Support end-to-end post-sales processes with documentation and handovers.
• Help manage payment schedules, track collections, and follow up on outstanding dues.
• Proactively address customer queries to improve satisfaction and retention.
• Use CRM software to keep records, track interactions, and generate reports.

Skills

Communication

Tools

Microsoft Excel

Job description

We are looking for a highly motivated and people-oriented CRM Executive to join our Post-Sales team. In this role, you will be the bridge between our customers and the company, ensuring a seamless experience after a sale is closed. You will gain hands-on experience in the real estate industry, learn to master CRM tools, and develop essential skills in customer retention and financial coordination.

What You’ll Do

Customer Engagement: Act as a primary point of contact for customers, providing regular updates and maintaining a positive relationship.

Post-Sales Coordination: Support the end-to-end post-sales process, ensuring all documentation and internal handovers are completed efficiently.

Financial Assistance: Help manage payment schedules, track collections, and follow up on outstanding dues to ensure timely revenue flow.

Retention & Satisfaction: Proactively address customer queries and concerns to improve overall satisfaction and long-term retention.

CRM Management: Utilize CRM software to maintain accurate records, track customer interactions, and generate reports for cross-functional teams.

Requirements

2-3Years of work experience in Real estate post sales.

Passion: A strong interest in Customer Success and the Real Estate industry.

Communication: Excellent verbal and written communication skills in English.

Skills: Basic proficiency in Microsoft Excel and a quick learner for new software/tools.

Availability: Must be able to join immediately or within 30 days.

Why Join Us?

Direct Impact: You will play a vital role in the customer lifecycle of a growing real estate firm.

Mentorship: Work closely with experienced professionals in a collaborative environment.