Post Sales Customer Relationship Manager

Sekhar Group; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Sekhar Group in Bengaluru seeks a dedicated Post-Sales CRM Executive to manage customer relations after property booking or sale. You will coordinate with customers and internal teams to ensure a smooth post-sales journey and timely resolution of queries.

The role requires strong communication, coordination, and CRM proficiency. You will maintain records, track requests, and support payment follow-ups, possession activities, and MIS reporting.

Qualifications

• Excellent communication and interpersonal skills.
• Good customer-handling and follow-up skills.
• Strong coordination and problem-solving abilities.
• Good knowledge of MS Excel, Word, and CRM software.
• Ability to manage multiple customers and tasks simultaneously.
• Good verbal and written English communication.
• Hindi/Kannada/Telugu or other regional language knowledge will be an advantage.
• Real estate post-sales/CRM experience will be preferred.

Responsibilities

• Handle customer communication and relationship management after property booking/sale.
• Coordinate with customers regarding agreements, payment schedules, receipts, documentation, and other post-sales requirements.
• Follow up on pending payments and provide payment-related information to customers.
• Coordinate with Accounts, Legal, Sales, Construction, and other departments for customer requirements.
• Maintain accurate customer records and update CRM software regularly.
• Track customer requests, complaints, and service issues until closure.
• Ensure timely responses to customer queries through calls, emails, and WhatsApp.
• Coordinate property visits, possession-related activities, and handover formalities as required.
• Share project updates, construction updates, possession timelines, and other relevant information with customers.
• Prepare and maintain MIS reports related to collections, customer requests, complaints, documentation, and closures.
• Conduct regular follow-ups with customers to ensure a positive post-sales experience.
• Escalate critical customer issues to the concerned manager and ensure timely resolution.
• Maintain proper documentation of all customer interactions and commitments.

Skills

Excellent communication

Interpersonal skills

Coordination

Problem-solving

MS Excel

MS Word

CRM software

Multitasking

Verbal and written English

Regional language knowledge (Hindi/Kan

Education

Any Graduate

Tools

MS Excel

MS Word

CRM software

Job description

Job Title: Post-Sales CRM Executive

Department: Customer Relationship Management (CRM)
Industry: Real Estate
Employment Type: Full-time

Job Summary

We are looking for a customer-focused and organized Post-Sales CRM Executive to manage customer relationships after booking/sale. The role involves coordinating with customers, sales, accounts, legal, construction, and other internal teams to ensure a smooth post-sales experience and timely resolution of customer queries.

Key Responsibilities

• Handle customer communication and relationship management after property booking/sale.
  
• Coordinate with customers regarding agreements, payment schedules, receipts, documentation, and other post-sales requirements.
  
• Follow up on pending payments and provide payment-related information to customers.
  
• Coordinate with Accounts, Legal, Sales, Construction, and other departments for customer requirements.
  
• Maintain accurate customer records and update CRM software regularly.
  
• Track customer requests, complaints, and service issues until closure.
  
• Ensure timely responses to customer queries through calls, emails, and WhatsApp.
  
• Coordinate property visits, possession-related activities, and handover formalities as required.
  
• Share project updates, construction updates, possession timelines, and other relevant information with customers.
  
• Prepare and maintain MIS reports related to collections, customer requests, complaints, documentation, and closures.
  
• Conduct regular follow-ups with customers to ensure a positive post-sales experience.
  
• Escalate critical customer issues to the concerned manager and ensure timely resolution.
  
• Maintain proper documentation of all customer interactions and commitments.
  

Required Skills

• Excellent communication and interpersonal skills.
  
• Good customer-handling and follow-up skills.
  
• Strong coordination and problem-solving abilities.
  
• Good knowledge of MS Excel, Word, and CRM software.
  
• Ability to manage multiple customers and tasks simultaneously.
  
• Good verbal and written English communication.
  
• Hindi/Kannada/Telugu or other regional language knowledge will be an advantage.
  
• Real estate post-sales/CRM experience will be preferred.
  

Key Performance Indicators (KPIs)

• Customer query/request closure TAT.
  
• Payment follow-up and collection coordination.
  
• Customer satisfaction and complaint resolution.
  
• Accuracy and timely updating of CRM records.
  
• Documentation completion and coordination efficiency.
  
• Timely completion of possession/handover-related activities.
  

Qualification

Any Graduate with relevant experience in Real Estate CRM, Customer Service, Banking, Hospitality, or a similar customer-facing role.

Preferred Experience

Candidates with experience in Real Estate CRM / Post-Sales / Customer Relationship Management / Collections Coordination will be preferred.