Senior Credit Controller (B2B Collection)

WPP; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

WPP in Mumbai invites a Senior Credit Controller (B2B Collection) to join our global finance team. You will manage a portfolio of international clients, ensure payments are made on contracted terms, and maintain accurate communication records.

The role requires 6–12 years of multinational credit collections experience, fluent English, and proficiency in Excel and Word. You will work the US shift (6:30 PM onwards) to support cash collection targets and collaborate with Billing and Ops teams.

Qualifications

• Minimum Graduate with 6-12 years Credit Collections experience within a multinational organisation
• English fluency is a must
• Collection exposure to international clients is a must
• Proficiency in Excel and Word is required

Responsibilities

• Manage an allocated Client portfolio ensuring payment to contracted terms
• Contact Clients via email/phone to ensure payment to terms
• Keep a record of all communication with the Client
• Resolve queries and liaise with other departments to progress issues
• Report on Client queries and reconciliation with Billing/Opco
• Reconcile client accounts/ledger and attend meetings
• Participate in cash planning and forecasting
• Provide AR systems support to management
• Ensure SOX controls and client master data accuracy
• Adhere to credit policy and bank reconciliation requirements
• Provide holiday and sick cover as needed
• Prepare weekly debtors status and participate in reviews
• Meetings with Billing teams to resolve issues
• Weekly/monthly reporting to targets

Skills

Credit collections

Excel

Communication

English fluency

Client service

Multi-national experience

Education

Graduate degree

Tools

Credit management software

MS Word

Job description

Senior Credit Controller (B2B Collection)

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

To manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team. Effective conscientious Credit Controller who can demonstrate a successful proven track‑record within a credit collection role. Utilising either credit management software, e-mail, telephone to contact Clients regarding debts owed and ensure payment to contracted terms of outstanding invoices. Extremely Client focused, strong communicator, resilient and determined individual who can be self‑motivated, and team oriented to achieving individual and team targets set by the Credit Manager

What you'll be doing:

• To manage an allocated Client portfolio ensuring payment to contracted terms
• Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms
• Keep a record of all communication with the Client
• Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the operating companies(Opco).
• Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently
• Reconcile clients accounts/ledger.
• Attend Opco and or client meetings
• Participating in cash planning and forecasting
• Providing accounts receivable (AR) systems support to management
• Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process’s
• Adhere to the Groups credit policy
• Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds
• Cheques received must be recorded and banked daily
• Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records
• Ad-hoc projects as directed by the Finance Operations Management
• Provide holiday and sick cover for colleagues as directed to do so
• Provide reports and or participate in weekly debtors review meetings with line manager and Opco in order to provide status on progress on cash collections and overdue position
• Weekly meetings with applicable Billing team contacts to review issues and queries in partnership
• Review and preparation of weekly reports to monthly target

Monthly

• Reporting monthly recommendations of Doubtful Debt to line manager
• Working to tight deadlines to achieve monthly Group collection targets set

What you'll need:

• Shift - US (6.30PM onwards)
• Minimum Graduate with 6-12 years Credit Collections experience within a multinational organisation
• Energetic, detailed oriented, able to adhere to deadlines in a timely manner
• Fluency in English is must.
• Collection exposure to international clients is must.
• Proficiency in excel and word is required.
• Self-motivated
• Commercially focused with a strong Client service approach
• Confidence in dealing and building relationships both internally and externally
• Well organised with strength in prioritising
• Flexible attitude to achieve results

Who you are:

You're open: we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: we approach all that we do with confidence: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – we champion a culture of people that do extraordinary work

Scale and opportunity – we offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – unique work and the opportunity to join a group of creative problem solvers.

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.