Senior Coordinator (Factory Operations & Site Management)

Watertec Enterprises; SECTOR 78; On-site; INR 380,000 - 540,000; Full time

Job summary

Watertec Enterprises seeks a Senior Coordinator – Factory Operations & Site Management in Faridabad. You will oversee end-to-end coordination among the factory, customer sites, service teams, and vendors, ensuring timely service, clean premises, and accurate stock control.

You will manage daily operations, equipment maintenance, and documentation, while ensuring compliant and efficient workflows across sites.

Qualifications

• Strong coordination and communication skills.
• Ability to manage multiple tasks and sites simultaneously.
• Good knowledge of dispatch, stock management, and documentation.
• Basic understanding of machinery, tools, and factory equipment.
• Complaint handling and customer communication skills.
• Vendor and transporter management.
• Proficiency in MS Office (Excel, Word, MIS reporting).
• Highly disciplined, organized, and responsible.

Responsibilities

• Coordinate with factory, customer sites, service technicians, vendors and dispatch teams daily.
• Manage stock, orders, challans, packaging and transport for dispatch to sites.
• Follow up with vendors for timely materials and maintain delivery schedules.
• Oversee daily factory operations, hygiene, and documentation (Vouchers, MIS).
• Monitor plant and equipment maintenance and coordinate servicing and repairs.
• Maintain records and MIS reporting for smooth operations.

Skills

Coordination

Communication

MS Office

Documentation

Vendor management

Dispatch & stock management

Problem solving

Tools

MS Office

Job description

Job Description (JD) Senior Coordinator (Factory Operations & Site Management)

Position: Senior Coordinator – Factory Operations Department: Operations / Service / Dispatch Location: Faridabad Gender Requirement: Female Reporting To: Factory Head / Operations Manager

1. Role Purpose

To manage endtoend coordination between factory, customer sites, service technicians, vendors, and dispatch teams. Responsible for handling customer complaints, ensuring timely service support, maintaining factory hygiene, managing stock, and overseeing daily operational activities including plant, equipment, and system maintenance.

2. Key Responsibilities

A. Customer & Site Coordination

• Daily communication with customer sites for requirements, complaints, and service updates.
• Receiving complaints from sites and ensuring proper documentation and followup.
• Assigning and sending service technicians to the correct site based on urgency and requirement.
• Tracking service technician movement and ensuring timely closure of complaints.
• Maintaining customer satisfaction through continuous communication and timely resolution.

B. Order, Stock & Dispatch Management

• Receiving material requirements/orders from customer sites.
• Coordinating with store team for stock availability.
• Maintaining accurate stock entries (inward/outward).
• Preparing challans, dispatch documents, and ensuring proper packaging.
• Arranging porter/transport for sending materials to customer sites.
• Collecting materials from vendors and updating stock records.
• Maintaining daily stock register and reporting shortages.

C. Vendor & Transport Coordination

• Followup with vendors for timely supply of materials.
• Coordinating porter/transport vehicles for dispatch and collection.
• Ensuring proper documentation for vendor materials received.
• Maintaining vendor communication logs and delivery schedules.

D. Factory Operations & Daily Management

• Maintaining factory premises in a clean, hygienic, and organized condition.
• Supervising daytoday factory activities and ensuring smooth workflow.
• Coordinating with factory staff for material readiness and daily tasks.
• Maintaining files, documentation, vouchers, challans, and MIS records.

E. Plant / Equipment / Machinery Maintenance

• Monitoring daily functioning of factory equipment, tools, and machinery.
• Keeping records of warranty cards, service schedules, and maintenance logs.
• Ensuring timely servicing of machines, tools, and consumables.
• Overseeing maintenance of CCTV cameras, computer systems, and factory IT setup.
• Reporting breakdowns and coordinating repair activities.

3. Required Skills & Competencies

• Strong coordination and communication skills.
• Ability to manage multiple tasks and sites simultaneously.
• Good knowledge of dispatch, stock management, and documentation.
• Basic understanding of machinery, tools, and factory equipment.
• Complaint handling and customer communication skills.
• Vendor and transporter management.
• Proficiency in MS Office (Excel, Word, MIS reporting).
• Highly disciplined, organized, and responsible.

4. Performance Indicators (KPI)

• Timely dispatch and stock accuracy.
• Complaint resolution time and customer satisfaction.
• Proper technician deployment and service closure.
• Factory hygiene and equipment maintenance status.
• Accuracy of documentation and MIS reporting.
• Vendor supply coordination efficiency.

5. Additional Requirements

• Must be female or Ex- Difence personnel
• Must be based in Faridabad or willing to relocate.
• Should be comfortable managing factory operations independently.
• Should maintain professionalism and discipline in daily work.