Senior Consultant Solution Design

Infosys BPM; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Infosys BPM is seeking a Retail Consultant to join the Retail IS Practice Team in Bengaluru. You will lead presales solution design, deliver the transition post-deal (SOWs, MSAs, hiring, and knowledge transfer), and engage with clients across merchandising, category management, and store operations.

The role requires deep domain expertise, strategic thinking, and the ability to deliver innovative solutions that enhance client maturity and operational excellence.

Qualifications

• Bachelor’s degree in business, retail management, or related field.
• 12–15 years of experience in the retail domain with proven presales and solution design.
• Familiarity with industry tools and platforms for retail analytics and operations.

Responsibilities

• Develop and present solutions for merchandising, category management, and retail operations.
• Define transformation roadmaps and articulate value propositions to clients.
• Contribute retail domain expertise to RFP/RFI responses and proposals.
• Post-deal, lead contractual activities including SOWs and MSAs; coordinate hiring and transition.

Skills

Retail Domain Expertise

Presales & Solutioning

Transformation Expertise

Stakeholder Management

Education

Bachelor's degree in Business, Retail Management, or related field

MBA

Job description

Roles & Responsibilities

The Retail Consultant will be a key member of the Retail IS Practice Team, responsible for presales solution design, practice delivery, and client engagement across retail merchandising, category management, and retail operations. This role demands deep domain expertise, strategic thinking, and the ability to deliver innovative solutions that enhance client maturity and operational excellence. Beyond presales, the consultant will own the transition phase post-deal closure, including contract setup, hiring, process transition, and stabilization, before handing over to the operations team for steady-state delivery.

Key Responsibilities

Presales & Solution Design

• Develop and present solutions for merchandising, category management, and retail operations.
• Define transformation roadmaps and articulate value propositions to clients.
• Contribute retail domain expertise to RFP/RFI responses, creating compelling proposals aligned with client challenges.
• Develop presentations, POVs, and operating models for client discussions.

Competitive and Market Analysis

• Create market intelligence on retail industry processes, trends, and benchmarks.

Client Engagement

• Build strong relationships with client stakeholders.
• Provide thought leadership and best practices to advance client maturity.

Practice Delivery & Transition

• Post-deal closure, lead contractual activities including Statements of Work (SOW) and support MSA creation.
• Drive resource planning, hiring, and team setup for new engagements.
• Oversee knowledge transfer, transition planning, and process stabilization before handover to operations.

External Awareness

• Promote the Retail IS practice capabilities through industry forums, client interactions, and thought leadership papers.

Core Skills & Competencies

• Retail Domain Expertise: Merchandising, Category Management, Store Operations.
• Presales & Solutioning: RFP/RFI response, proposal creation, client presentations.
• Transformation Expertise: Roadmap design, process optimization, change management.
• Stakeholder Management: Strong communication and leadership skills for client-facing roles.

Qualifications

• Bachelors degree in Business, Retail Management, or related field
• 1215 years of experience in Retail domain, with proven track record in presales and solution design.
• Familiarity with industry tools and platforms for retail analytics and operations.

Educational Requirement

MBA,Bachelor Of Business Adm.

Preferred Skills

Solution Design->Standard SD

Service Line

BPO Service Line