Retail & CPG Presales Architect

ACL Digital; Bengaluru Urban; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A tech consulting firm in India is seeking a Retail Presales Architect responsible for designing high-impact retail technology solutions. This role involves supporting sales with domain knowledge and managing retail-specific sales collateral. Candidates should have an MBA and BE/BTech degrees with strong programming skills and excellent English communication. Experience in omni-channel retail systems, cloud technology, and retail platforms like Salesforce or Shopify is preferred. The position requires 5–7 years of relevant experience and offers opportunities for thought leadership in the retail sector.

Qualifications

• 5–7 years of relevant industry experience.
• 7+ CGPA or First Division in both degrees.
• Experience with omni-channel flow diagrams and customer journey maps.

Responsibilities

• Design and position high-impact retail solutions.
• Support RFP/RFI responses with technical content.
• Prepare retail playbooks and conduct internal training.

Skills

Strong fundamentals in programming

SQL/NoSQL

AI/ML basics

Excellent English communication

Consultative selling

Education

MBA (preferably Sales/Marketing)

BE/BTech in Information Science/Technology

Tools

Salesforce Commerce

Shopify

SAP Retail

Oracle Retail

Manhattan

Blue Yonder

Job description

Experience: 5–7 years of relevant industry experience

Reports To: Director, Digital Strategy & Enterprise Architecture

Department: Digital Strategy, EA & Presales

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Role Overview

The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into modern omnichannel retail trends.

• Trains and handholds Sales on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics.
• Supports lead qualification and discovery calls across US EST/PST/CST time zones to validate opportunities and guide early solution positioning.
• Research trending retail technologies (AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach.
• Provides thought leadership through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital’s positioning in Retail & CPG.
• Maintains and manages retail-specific sales collateral, including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries.
• Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices.

Key Responsibilities

• Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics).
• Support RFP/RFI responses with both technical and domain-rich content.
• Build omni-channel, merchandise planning, and supply-chain workflow diagrams.
• Prepare decks, use case catalogues, ROI models, and retail playbooks.
• Guide Sales on positioning ACL Digital’s value across merchandising, customer experience, fulfilment, and analytics programs.
• Conduct internal retail domain training sessions.

Research & Thought Leadership

• Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience.
• Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas.

Required Skills & Qualifications

Education

• MBA (preferably Sales/Marketing) + BE/BTech in Information Science/Technology
• 7+ CGPA or First Division in both degrees.

Technical Skills

• Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation.
• Knowledge of SDLC, PM, PGM, and retail engineering practices.
• Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics.
• Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models.
• Understanding of cloud-native, API-led, microservices retail design.
• Exposure to AI/ML architecture, Agentic AI workflows, RPA, IPA, and automation frameworks applicable to retail back-office and store operations.
• Ability to evaluate scalability, performance, and operational efficiency in retail environments.

Retail Domain Skills

• Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models.
• Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred).

Soft Skills

• Excellent English communication and presentation skills.
• French or Spanish proficiency is highly desirable.
• Strong consultative selling & customer-facing ability.

Preferred Certifications

• Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.