Senior Consultant - Solution Design

Infosys Limited; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Infosys Limited in Bengaluru seeks a Senior Consultant - Solution Design to lead the development of competitive BPO solutions and proposals. You will collaborate with client teams and internal stakeholders to craft differentiated offerings and pricing inputs.

The role emphasizes market research, PDCA governance, and on-site project support, with a focus on AI/ML, RPA, and Gen AI enabled solutions. You will drive value delivery, create compelling proposal documents, and ensure alignment with best

Qualifications

• Lead development of competitive BPO solutions that meet client needs and deliver value.
• Collaborate with client and onshore/offshore teams across sales, PM, transition, operations, and digital functions.
• Create proposal documents (Word, PPT, Excel) and provide pricing inputs to deal pricing teams.

Responsibilities

• Lead and develop innovative BPO solutions aligned with Infosys value proposition.
• Manage stakeholder expectations across Solution Design, Delivery, Practice, Transition, Technologies and Sales teams using PDCA.
• Research market trends and new technologies (AI/ML, RPA, Gen AI) to strengthen proposals.
• Develop S&P value delivery framework and drive adoption across teams.
• Conduct benchmarking and collate reusable artifacts for proposals and SOWs.
• Support on-site projects as required.

Skills

Solution design

Stakeholder management

Proposal development

Pricing inputs

Market research

Education

Graduate

Job description

Job ID/Reference Code PROGEN-EXTERNAL-252149

Work Experience 9 - 12 Years

Job Title Senior Consultant - Solution Design

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

Job Description:As a solution architect, you will be required lead and develop competitive and innovative business process outsourcing solutions that meet client asks and delivers value. The solution development process will require closer collaboration with client and multiple internal stakeholders including onshore sales and client engagement teams, project management, transition, operations and digital teams to develop a seamlessly connected solution and pricing inputs.

Additionally, the work will require:

• Development of innovative solutions and Infosys value proposition in close alignment with other teams and practices within Infosys that meet client requirements. The activity will require creation of proposal documents in Word, PPT, Excel and other relevant formats.
• Managing stakeholder expectations from Solution Design, Services delivery, Practice, transition, technologies, and sales teams through PDCA (plan-do-check-act) approach.
• Deploy Infosys best practices-based frameworks, adapt these approaches for building in a differentiated proposition for clients.
• Estimation of resource effort by application of various internal and external benchmarks and experience, provision of pricing inputs to deal pricing teams.
• Researching market & identification of new technology solutions and support development of market differentiated solution along with digital transformation services teams. Work closely with these teams to explore fit and seamlessly integrate technology and AI/ML, RPA and Agentic/ Gen AI based digital solutions in the proposals.
• Developing S&P Business value delivery framework / articulation and drive effective adoption across Solution design, Delivery and Sales team.
• Conducting Spend data analysis and estimating sourcing, transaction and compliance level savings based on benchmarks, heuristics and guidance from experts within the team
• Creating and collate case studies from existing S&P operations, help in development of frameworks and reusable artefacts to build on existing S&P knowledge repository.
• Working with the delivery team and supporting SOW finalization
• Undertake Benchmarking – External / Internal Benchmarks. Research and understand external benchmarks (CAPS, Hackett, APQC etc.). Understand client needs, develop benchmark framework, and drive efforts to collate benchmark data across global engagements, analyse and provide insights on trends, best in class practice, evaluate potential improvements in process by comparing with internal / external benchmark data. Publish Benchmark reports to stakeholders – Delivery, Practice and Solution Design.
• Take up short term on-site projects as a consultant as and when required.