Senior Consultant - Retail Merchandising

Increff; Bengaluru Urban; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Increff is seeking a trusted advisor for global retailers, leading AI-enabled workflow initiatives and driving client value. You will architect systems, guide cross-functional teams, and manage complex change across stakeholders with a strong ROI focus.

You will own client engagements from discovery to delivery, mentor teams, participate in pre-sales, and translate analytics into business outcomes, while maintaining governance and high-energy leadership.

Qualifications

• 4+ years’ experience in retail, ecommerce or lifestyle sectors.
• Proven ability to architect AI-enabled workflows with governance and ROI-focused outcomes.
• Excellent leadership and people-management skills.
• Ability to operate under pressure and meet tight deadlines.

Responsibilities

• Independently manage global retailer/brand client engagements with project-team support.
• Own end-to-end client engagement through CXO interactions and value demonstrations.
• Translate client requirements into product and analytics improvements.
• Generate market intelligence by tracking industry developments and competitive signals.
• Hire and strengthen the team; support business development through pre-sales.

Skills

Retail domain knowledge

Leadership

AI/ML governance

Client engagement

Pre-sales experience

Team recruitment

Education

Bachelor's degree or equivalent

Tools

CRM tools

Data analytics (Python/R)

Job description

Bangalore South, India

Increff is the most preferred retail SaaS partner, solving complex inventory management and supply chain challenges for retailers seeking to revolutionize their supply chains both technologically and operationally.

What We Offer:

Our core focus is on providing innovative retail tech solutions, including merchandising and omni channel inventory management. These solutions are meticulously designed to cater to the specific needs of brands and retailers, empowering them to thrive in the dynamic marketplace Innovative technology, comprehensive support, and a dynamic environment for career growth.

Our Vision:

To be the most admired retail technology company.

Job Summary:

Trusted advisor for clients; provides data-backed recommendations to optimize revenue and inventory. Architects systems, leads the team in AI-first methodologies, and handles complex client change management.

Responsibilities:

• Independently handle clients (worldwide retailers/brands) with support from project teams to drive client success.
• Own overall client engagement through CXO interactions and showcasing value delivered.
• Understand client processes/requirements and deliver improvements with product + analytics.
• Generate market intelligence: track industry developments, assess competitors, and gather feedback.
• Hire talent to strengthen the team.
• Support Business Development through pre-sales participation.
• Partner with Tech/Product on solutioning new product features and resolving escalations.
• Complex agentic architecture, AI methodologies & culture, executive AI translation, cross-functional AI leadership (architect/oversee complex multi-agent systems; establish playbooks and best practices for prompt engineering, AI-driven development, tool adoption; communicate ROI; troubleshoot complex AI-generated logic/structure issues).

Requirements

• Strong domain expertise in buying/merchandising/planning.
• 4+ years’ experience in retail/lifestyle/e-commerce.
• Excellent leadership and people management skills.
• High energy, assertive, and able to work under pressure and tight deadlines.
• Graduate degree from Tier-1 colleges.
• Proven ability to architect AI-enabled workflows with governance (human-in-the-loop checkpoints, review standards, safe tool adoption) and translate AI workflow impact into business outcomes for senior stakeholders (ROI, cycle time, accuracy, risk).