Integration Support Engineer

Increff; Bengaluru; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A leading retail technology firm in Bengaluru is seeking an Integration Support Engineer to manage customer onboarding and provide ongoing technical support. The role emphasizes integrating customer systems with the firm’s platform and ensuring a smooth post-go-live experience. Candidates should have strong skills in SQL and API testing, along with a keen interest in e-commerce or retail domains. The environment is dynamic, fostering growth and innovation in retail technology.

Qualifications

• 1–3 years of hands-on experience with SQL.
• Basic working knowledge of Java / J2EE.
• Strong understanding of REST APIs and API testing tools such as Postman.
• Experience in testing, debugging, and validating system integrations.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Good interpersonal skills with the ability to work with cross-functional and external teams.
• Highly process-oriented, organized, and detail-focused.
• Prior exposure to E-commerce or Retail domain is a strong plus.

Responsibilities

• Own technical onboarding of new customers.
• Conduct training sessions for customer teams.
• Build and maintain relationships with customer stakeholders.
• Test APIs and validate integration flows.
• Support onboarding of new marketplaces and ERPs.
• Provide technical support during hypercare.
• Maintain integrations post go-live.
• Create and maintain technical documentation.
• Identify opportunities for automation to improve efficiency.

Skills

Hands-on experience with SQL

Understanding of REST APIs

Experience with Postman

Problem-solving and analytical abilities

Excellent written and verbal communication skills

Interpersonal skills

Education

Engineering degree in any discipline

Tools

API testing tools (Postman)

Basic knowledge of Java / J2EE

Job description

Bangalore South, India | Posted on 10/02/2026

Who We Are: Increff is the most preferred retail SaaS partner, solving complex inventory management and supply chain challenges for retailers seeking to revolutionize their supply chains both technologically and operationally.

What We Offer: Our core focus is on providing innovative retail tech solutions, including merchandising and omnichannel inventory management. These solutions are meticulously designed to cater to the specific needs of brands and retailers, empowering them to thrive in the dynamic marketplace Innovative technology, comprehensive support, and a dynamic environment for career growth.

Our Vision: To be the most admired retail technology company.

Job Summary: The Integration Support Engineer plays a critical role in Increff’s customer onboarding and post-go-live success. This role focuses on integrating customer systems with Increff’s platform, supporting API-based integrations, ensuring smooth hypercare, and maintaining long-term integration stability. The individual will work closely with customer technical and operations teams, marketplace/ERP partners, and internal engineering teams to deliver seamless onboarding and reliable production support.

This role provides exposure to large-scale e-commerce and retail ecosystems, working with global marketplaces and enterprise clients.

Key Responsibilities

Customer Onboarding & Training

Own technical onboarding of new customers, including integration setup, validation, and readiness for go-live.

Conduct training sessions for customer technical and operations teams on integrations, APIs, and workflows.

Build and maintain strong working relationships with customer stakeholders during onboarding and hypercare phases.

Integration & API Support

Test APIs and new product features using tools such as Postman and validate integration flows with clients.

Support onboarding of new marketplaces, ERPs, and third-party systems by coordinating with respective technical teams.

Implement and enforce standard testing procedures across customers and channels.

Provide timely technical and production support to resolve integration issues during hypercare and post go-live.

Act as the primary point of contact for integration-related incidents and escalations.

Take ownership of maintaining integrations post go-live, ensuring reliability, performance, and stability.

Documentation & Process Improvement

Create and maintain clear technical documentation for integrations, onboarding steps, and support processes.

Identify opportunities for automation across onboarding, testing, and support stages to improve efficiency and quality.

Follow defined processes and contribute to continuous improvement of integration support standards.

Requirements

• 1–3 years of hands-on experience with SQL.
  

Basic working knowledge of Java / J2EE.

Strong understanding of REST APIs and API testing tools such as Postman.

Experience in testing, debugging, and validating system integrations.

Excellent written and verbal communication skills.

Strong problem-solving and analytical abilities.

Good interpersonal skills with the ability to work with cross-functional and external teams.

Highly process-oriented, organized, and detail-focused.

Engineering degree in any discipline.

Prior exposure to E-commerce or Retail domain is a strong plus.