Senior Consultant – Microsoft Dynamics CRM

Jobtailor; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor is seeking a seasoned Dynamics 365 CRM specialist to join our team in India. You will administer, customize, and develop Dynamics 365 CRM solutions, translate business requirements into system design, and prototype complex scenarios.

You will work with ASP.NET, C#, JavaScript, and Power BI, contribute to CI/CD pipelines, and collaborate with cross-functional teams to deliver high-quality architecture and scalable solutions. Strong communication skills are essential.

Qualifications

• 5–8 years of experience in Dynamics 365 CRM or related roles.
• Proficiency in ASP.NET frameworks, web services, C#, HTML, and JavaScript.
• Expertise in Microsoft Dynamics 365 CRM administration, implementation, customization, and development.
• Experience customizing entities and writing client-side JavaScript for sitemaps.
• Ability to develop business process flows, including conditional branching and role-driven flows.
• Experience creating workflows and plugins in Microsoft Dynamics CRM.
• Experience with relationship types, cascading rules, hierarchical data, entity mapping, connections, and connection roles.
• Experience generating documentation and procedures according to best practices.
• Experience supporting CI/CD pipelines and SDLC methodologies.
• Familiarity with Azure DevOps and Power BI.
• Experience with application design, architecture, performance engineering, security, unit testing, and documentation standards.
• Experience working with Agile teams.
• Knowledge of requirement gathering, analysis, traceability matrices, transition requirements, estimation, and resource planning.
• Knowledge of test planning, test cases, unit testing, metrics, root-cause analysis, test environments, and test automation scripts.
• Working knowledge of customer business domains, technology suites, and project management processes.
• Knowledge of industry standards, business modeling, process improvement, and ROI analysis.
• Basic marketing knowledge, market research, market data analysis, reporting, blogging, and external forums.
• Knowledge of bid processes and RFP/RFI responses.
• Excellent communication and interpersonal skills.
• Mandatory certification requirement is stated, but no specific certification is named

Responsibilities

• Perform administration, implementation, customization, and development of Microsoft Dynamics 365 CRM.
• Design applications and map business requirements to system and technical requirements.
• Extract requirements for complex scenarios and independently develop prototypes.
• Identify impacted modules, features, and functionalities and provide high-level estimates.
• Create UI/design and business logic elements, navigation, screen flow, and layouts.
• Identify and apply design standards and performance engineering concepts.
• Analyze and recommend architecture tools and frameworks based on customer requirements.
• Identify and assign project resources and track budgeted versus actual spending gaps.
• Configure products, implement code, drive industry-standard adoption, and develop reusable assets and innovative solutions.
• Develop training and certification material and demonstrate thought leadership through whitepapers and webinars.
• Create integration and system test plans, develop and review test cases, conduct unit testing, and support testing processes.
• Conduct root-cause analysis, verify system builds and test environments, and create automated test scripts.
• Understand customer business needs and proactively suggest technology solutions.
• Execute medium-sized projects and prepare milestone, metric, status, closure, and continuous quality improvement reports.
• Analyze current-state and define to-be processes with SMEs; present recommendations with tangible benefits.
• Drive process improvement and ROI initiatives.
• Conduct market research, source market data, prepare reports, write blogs, and participate in external forums.
• Prepare responses for medium-scale RFP/RFI bids and support sales closure and customer information requests.
• Cascade lessons learned and best practices across engagements.
• Ensure technical and application architecture and design quality.
• Take ownership of initiatives with minimal supervision and collaborate with teams and stakeholders

Skills

Microsoft Dynamics 365 CRM

ASP.NET Frameworks

C# Programming

JavaScript

Agile Methodologies

CI/CD Pipeline Support

Excellent Communication

Education

Mandatory certification (unspecified)

Tools

Azure DevOps

Power BI

Job description

• Perform administration, implementation, customization, and development of Microsoft Dynamics 365 CRM


• Design applications and map business requirements to system and technical requirements


• Extract requirements for complex scenarios and independently develop prototypes


• Identify impacted modules, features, and functionalities and provide high-level estimates


• Create UI/design and business logic elements, navigation, screen flow, and layouts


• Identify and apply design standards and performance engineering concepts


• Analyze and recommend architecture tools and frameworks based on customer requirements


• Identify and assign project resources and track budgeted versus actual spending gaps


• Configure products, implement code, drive industry-standard adoption, and develop reusable assets and innovative solutions


• Develop training and certification material and demonstrate thought leadership through whitepapers and webinars


• Create integration and system test plans, develop and review test cases, conduct unit testing, and support testing processes


• Conduct root-cause analysis, verify system builds and test environments, and create automated test scripts


• Understand customer business needs and proactively suggest technology solutions


• Execute medium-sized projects and prepare milestone, metric, status, closure, and continuous quality improvement reports


• Analyze current-state and define to-be processes with SMEs; present recommendations with tangible benefits


• Drive process improvement and ROI initiatives


• Conduct market research, source market data, prepare reports, write blogs, and participate in external forums


• Prepare responses for medium-scale RFP/RFI bids and support sales closure and customer information requests


• Cascade lessons learned and best practices across engagements


• Ensure technical and application architecture and design quality


• Take ownership of initiatives with minimal supervision and collaborate with teams and stakeholders

Requirements

• 5–8 years of experience


• Candidate should be ready to work on any shift; initially Indian regular shift, later potentially Australia or US shift


• Proficiency in ASP.NET frameworks, web services, C#, HTML, and JavaScript


• Expertise in Microsoft Dynamics 365 CRM administration, implementation, customization, and development


• Experience customizing entities and writing client-side JavaScript for sitemaps


• Ability to develop business process flows, including conditional branching and role-driven flows


• Experience creating workflows and plugins in Microsoft Dynamics CRM


• Experience with relationship types, cascading rules, hierarchical data, entity mapping, connections, and connection roles


• Experience generating documentation and procedures according to best practices


• Experience supporting CI/CD pipelines and SDLC methodologies


• Familiarity with Azure DevOps and Power BI


• Experience with application design, architecture, performance engineering, security, unit testing, and documentation standards


• Experience working with Agile teams


• Knowledge of requirement gathering, analysis, traceability matrices, transition requirements, estimation, and resource planning


• Knowledge of test planning, test cases, unit testing, metrics, root-cause analysis, test environments, and test automation scripts


• Working knowledge of customer business domains, technology suites, and project management processes


• Knowledge of industry standards, business modeling, process improvement, and ROI analysis


• Basic marketing knowledge, market research, market data analysis, reporting, blogging, and external forums


• Knowledge of bid processes and RFP/RFI responses


• Excellent communication and interpersonal skills


• Mandatory certification requirement is stated, but no specific certification is named

Core Competencies

Demonstrates expertise in Microsoft Dynamics 365 CRM administration, implementation, and customization, along with strong proficiency in ASP.NET, C#, and JavaScript. Capable of driving process improvements and managing medium-sized projects while ensuring high-quality architecture and design standards.

Highest-signal resume keywords

• Microsoft Dynamics 365 CRM Customization


• ASP.NET Frameworks


• C# Programming


• Agile Methodologies


• CI/CD Pipeline Support

Hard Skills

• Microsoft Dynamics 365 CRM Administration


• Web Services Development


• HTML


• JavaScript


• Business Process Flow Development


• Workflow and Plugin Creation


• Test Automation Scripts


• Performance Engineering


• Root-Cause Analysis


• Documentation Standards

Soft Skills

• Excellent Communication


• Interpersonal Skills


• Collaboration


• Problem-Solving


• Thought Leadership

Industry Keywords

• Project Management Processes


• RFP/RFI Responses


• Market Research


• Process Improvement


• ROI Analysis

Tools & Technologies

• Azure DevOps


• Power BI