Senior Consultant – Microsoft

TTEC Digital; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Jobtailor leads the search for an experienced Dynamics 365 and Power Platform specialist to design, develop, and customize Dynamics 365 applications across Sales, Customer Service, and Marketing modules. The role emphasizes Canvas and Model-driven Apps, PCF controls, and API integrations in a fast-paced Agile environment.

Ideal candidates bring 6–12 years in Microsoft technologies, Cloud-based integration experience with REST/SOAP, and relevant certifications (PL-400, PL-600, MB-230, MB-210,

Qualifications

• Bachelor's degree in Computer Science, IT, Software Engineering, or related.
• 6–12 years of experience in Microsoft technology ecosystem.
• Extensive experience developing Dynamics 365 applications.
• Strong hands-on Power Platform development experience.
• Experience building Canvas Apps and Model-driven Apps.
• Experience integrating enterprise systems via REST and SOAP APIs.
• Experience implementing Omnichannel for Customer Service.
• Proven Agile development experience.
• Certifications PL-400, PL-600, MB-230, MB-210, AZ-204.

Responsibilities

• Design, develop, and customize Dynamics 365 applications across Sales, CS, and Marketing.
• Develop Canvas Apps with usability, responsiveness, and performance focus.
• Build Model-driven Apps and automate processes using Power Automate.
• Develop PCF controls and integrate REST/SOAP APIs with external systems.
• Participate in SDLC including design, testing, deployment, and production support.
• Troubleshoot production issues ensuring stability and performance.
• Prepare technical documentation and deployment guides.
• Estimate development effort and contribute to sprint planning.
• Stay current with Dynamics 365, Power Platform capabilities.

Skills

Microsoft Dynamics 365 Development

Power Platform Development

Canvas Apps Development

Model-Driven Apps Development

Power Platform Component Framework (PC

Power Fx

Dataverse

REST APIs

SOAP APIs

JavaScript Customizations

Plugins Development

Workflows Development

Business Rules Development

SDLC

Agile Development

Microsoft Omnichannel Implementation

Education

Bachelor's degree in Computer Science, IT, Software Engineering, or related

Microsoft Certifications: PL-400

Microsoft Certifications: PL-600

Microsoft Certifications: MB-230

Microsoft Certifications: MB-210

Microsoft Certifications: AZ-204

Tools

Microsoft Dynamics 365 (tool)

Power Automate

Agile Development

Job description

• Design, develop, and customize Microsoft Dynamics 365 applications across Sales, Customer Service, and Marketing modules.
• Develop sophisticated Canvas Apps with a focus on usability, responsiveness, and performance optimization.
• Build Model-driven Apps and automate business processes using Power Automate.
• Develop reusable Power Platform Component Framework (PCF) controls.
• Implement complex business logic using Power Fx and Dataverse.
• Configure and integrate Microsoft Omnichannel for Customer Service (CCaaS), including routing rules, workstreams, queues, and agent experiences.
• Develop custom plugins, workflows, business rules, and JavaScript customizations within Dynamics 365.
• Design, develop, and integrate REST/SOAP APIs and web services with external enterprise applications.
• Participate in the complete Software Development Life Cycle (SDLC), including design, development, testing, deployment, and production support.
• Troubleshoot and resolve production issues while ensuring application stability and performance.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Prepare technical documentation, deployment guides, and solution design documents.
• Estimate development effort and contribute to sprint planning and project execution.
• Track assigned work items, proactively identify risks, and communicate project status to stakeholders.
• Stay current with Microsoft's latest Dynamics 365, Power Platform, and Omnichannel capabilities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline.
• 6–12 years of experience within the Microsoft technology ecosystem.
• Extensive experience developing Microsoft Dynamics 365 applications.
• Strong hands-on experience with Power Platform development.
• Proven experience building Canvas Apps and Model-driven Apps.
• Experience developing Power Platform Component Framework (PCF) controls.
• Hands-on experience implementing Microsoft Omnichannel for Customer Service.
• Experience integrating enterprise systems through REST and SOAP APIs.
• Experience working in Agile development environments.
• Preferred Certifications:
• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)
• Microsoft Certified: Azure Developer Associate (AZ-204)

Core Competencies

Demonstrates expertise in designing and developing Microsoft Dynamics 365 applications, with a strong focus on Power Platform development, including Canvas and Model-driven Apps. Proficient in integrating enterprise systems and implementing Microsoft Omnichannel for Customer Service while adhering to Agile methodologies.

Highest-signal resume keywords

• Microsoft Dynamics 365 Development
• Power Platform Development
• Canvas Apps Development
• Model-Driven Apps Development
• Microsoft Omnichannel Implementation

ATS Optimization Keywords

Hard Skills

• Power Fx
• Dataverse
• REST APIs
• SOAP APIs
• Power Platform Component Framework (PCF)
• Custom Plugins Development
• Workflows Development
• Business Rules Development
• JavaScript Customizations
• Software Development Life Cycle (SDLC)

Soft Skills

• Problem Solving
• Communication
• Risk Identification
• Stakeholder Management
• Team Collaboration

Certifications & Qualifications

• Microsoft Certified: Power Platform Developer Associate (PL-400)
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)
• Microsoft Certified: Azure Developer Associate (AZ-204)

Industry Keywords

• Customer Service
• Sales
• Marketing
• Business Process Automation
• Application Stability

Tools & Technologies

• Microsoft Dynamics 365
• Power Automate
• Agile Development
• Technical Documentation
• Deployment Guides