Product Manager/ Product Lead

HCL Technologies Limited; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

HCL Technologies Limited is recruiting for an Advanced AI Advisory & Transformation role focused on optimizing internal processes, delivering AI-enabled operating models, and driving cross-functional transformation programs across business, technology and operations. The role emphasizes creating reusable assets and proactive advisory engagements to deliver tangible business value.

This global technology leader with 223,000+ employees across 60 countries delivers capabilities in digital,

Responsibilities

• Cycle time from internal learning/insight to a published reusable asset in the Best Practice Process Framework catalog
• Internal process maturity/readiness rating, tracked alongside Product Excellence's governance cadence
• Point-solution turnaround time against defined SLA
• Processes redesigned and standardized
• Adoption of AI-enabled operating models
• Number of proactive advisory engagements (not inbound)
• Productivity, quality, and customer experience improvements
• Demonstrable business value and ROI
• Reusable assets contributed to the Best Practice Process Framework catalog

Job description

• Partner with the Data Solutions and the Domain teams to assess and improve Pulse’s own internal processes for building, packaging, and delivering reusable assets.
• Apply BPR discipline internally: identify bottlenecks in how Pulse itself creates, tests, and hardens product frameworks before they reach the point-solution catalog.
• Translate internal process findings into concrete improvements to the Best Practice Process Framework, shortening the cycle time between “client inputs” and “building reusable assets.”
• Ensure internal readiness — process maturity, documentation, repeatability — keeps pace with the external commitments the point-solution and advisory motions make to clients.
• Build and continuously extend a catalog of standing diagnostic tools, mini-assessments, and rapid-response frameworks deployable against a specific customer query without a full transformation program.
• Respond to inbound, bounded customer requests within a defined turnaround SLA, drawing on pre-built assets rather than starting from bespoke analysis.
• Package findings and recommendations from point-solution engagements as candidates for the Best Practice Process Framework, feeding reusable IP back into the wider catalog.

External: Proactive AI Advisory & Transformation

• Proactively identify and reach out to clients where AI could be placed at the center of their operating model, independent of an active point-solution request.
• Analyze end-to-end business processes at a detailed task level; identify bottlenecks, inefficiencies, hand-offs, gaps, and non-value-added activities.
• Design future-state business processes that deliberately allocate work across three modes — AI-led agentic workflows, AI-human hybrid collaboration, and human-led judgment work — matching each task to the mode best suited to it, not defaulting to full automation.
• Design AI-enabled target operating models, governance structures, and decision frameworks.
• Assess client transformation maturity and facilitate AI readiness assessments.
• Develop business cases, transformation roadmaps, and implementation plans.
• Lead cross-functional transformation programmes across business, technology, and operations.

Define success measures, adoption frameworks, and value-realization plans.

Key Responsibilities

• Cycle time from internal learning/insight to a published reusable asset in the Best Practice Process Framework catalog
• Internal process maturity/readiness rating, tracked alongside Product Excellence's governance cadence
• Point-solution turnaround time against defined SLA
• Processes redesigned and standardized
• Adoption of AI-enabled operating models
• Number of proactive advisory engagements (not inbound)
• Productivity, quality, and customer experience improvements
• Demonstrable business value and ROI
• Reusable assets contributed to the Best Practice Process Framework catalog

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.