Senior Consultant

HCL Technologies Limited; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

HCL Technologies Limited in Hyderabad, India, seeks an SAP FICO Consultant-L2 to deliver day-to-day functional support for SAP Finance and Controlling in the Reckitt AMS environment, handling incidents, service requests, testing and user assistance.

Under guidance of the SAP FICO L3 Lead, you will cover GL, AP, AR, AA and CO processes, provide business user guidance, and participate in SIT/UAT to ensure SLA compliance and smooth month-end close.

Qualifications

• 3 to 6 years SAP FICO support experience.
• Experience in AMS or production support environments.
• Understanding of core SAP FI/CO processes.
• Exposure to ticket management and ITIL processes.
• SAP FICO certification preferred but not mandatory.

Responsibilities

• Provide L2 support for SAP FICO incidents and service requests.
• Initial analysis, troubleshooting, and resolution of functional issues.
• Escalate complex problems to L3 consultants when needed.
• Ensure timely updates and SLA adherence in ITSM tool.
• Support month-end, quarter-end, and year-end activities.

Skills

SAP FICO

GL/AP/AR/AA

Cost Center Accounting

Profit Center Accounting

Internal Orders

Procure-to-Pay

Order-to-Cash

ITIL processes

SAP authorization concepts

SAP reporting tools

Education

Bachelor's degree in Finance, Accounting, Information Technology, or related discipline

SAP FICO certification

Tools

ITSM tooling

Job description

Role Purpose

The SAP FICO Consultant-L2 is responsible for providing day-to-day functional support for SAP Finance and Controlling processes within the Reckitt AMS environment. The role supports incident resolution, service requests, minor enhancements, routine maintenance activities, testing, and business user support across Finance operations.

The consultant works under the guidance of the SAP FICO L3 Lead and serves as the primary operational support resource for finance-related issues, ensuring service stability, SLA compliance, and a positive user experience.

Key Responsibilities

Key Responsibilities

• Provide L2 support for SAP FICO-related incidents and service requests.
• Perform initial analysis, troubleshooting, and resolution of functional issues.
• Escalate complex problems to L3 consultants when required.
• Ensure timely updates and communication within the ITSM tool.
• Monitor ticket queues and maintain SLA compliance.

SAP Finance & Controlling Support

Support business processes across:

• General Ledger (GL)
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Asset Accounting (AA)
• Bank Accounting

Controlling (CO)

• Cost Center Accounting
• Profit Center Accounting
• Internal Orders
• Cost Allocations
• Product Costing Support
• Management Reporting Support

Business User Support

• Provide functional guidance to business users.
• Assist users in resolving transaction and process-related issues.
• Support month-end, quarter-end, and year-end financial activities.
• Participate in business process reviews and service improvement initiatives.

Change & Testing Support

• Support implementation of approved changes and minor enhancements.
• Prepare and execute test scripts.
• Participate in SIT, UAT, and regression testing.
• Validate production deployments and perform post-implementation checks.

Documentation & Knowledge Management

• Maintain knowledge articles and support documentation.
• Update SOPs, runbooks, and known error records.
• Contribute to continuous improvement of support processes.
• Document resolutions and reusable solutions for recurring issues.

Skill Requirements

Functional Skills

• SAP Accounts Payable
• SAP Accounts Receivable
• SAP Asset Accounting
• SAP Cost Center Accounting
• SAP Profit Center Accounting
• Internal Orders

Process Knowledge

• Procure-to-Pay (P2P)
• Order-to-Cash (O2C)
• Internal Controls Awareness

Technical Awareness

• Understanding of SAP authorization concepts
• Basic understanding of SAP interfaces and integrations
• Exposure to SAP reporting tools
• Familiarity with ITSM tools and processes

Professional Skills

• Strong analytical and problem-solving abilities
• Good verbal and written communication skills
• Customer-focused mindset
• Ability to work in a global support environment

Other Requirements

Experience & Qualifications

• 3 to 6 years of SAP FICO support experience.
• Experience in Application Managed Services (AMS) or production support environments.
• Understanding of core SAP FI and CO processes.
• Exposure to ticket management and ITIL processes.
• SAP FICO certification is preferred but not mandatory.
• Bachelor's degree in Finance, Accounting, Information Technology, or related discipline.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.