Senior cluster Head - Agency

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Hyderabad seeks a results-driven leader to drive sales, recruitment and persistency targets while building a strong advisor/distributor network. You will set ambitious team goals, review KPI performance, and lead a culture of continuous improvement.

Responsibilities include coaching, pipeline management, market knowledge, and providing product knowledge training to enhance customer experience and loyalty.

Qualifications

• Planning, Problem Solving, Decision Making, Performance Tracking, Continuous Improvement

Responsibilities

• Regularly reviews self and team performance on KPI, incentive targets and provides feedback to help them improve
• Recognizes and rewards team members who consistently exceed their sales, recruitment and persistency targets (KPI)
• Creates roadmap for the team to exceed monthly/quarterly sales targets
• Provides product knowledge training to sales team to enhance customer experience
• Analyses customer feedback and implements improvements to processes and services
• Promotes a culture of integrity and ethical behavior within the team
• Ensures sales practices comply with relevant laws, regulations, and industry standards
• Provides guidance to sales representatives on ethical dilemmas and decision-making
• Takes prompt action to address any unethical conduct or misconduct towards brand values
• Skillset required-
• Candidate Assessment, Persuasion, Relationship Building, Onboarding Support, Market Mapping
• Develops and delivers a compelling value proposition that clearly articulates the career opportunity, compensation, and support structure, effectively influencing and convincing high-potential advisors and partners to join the team.
• Skillfully anticipates and manages advisor objections through clear communication, factual evidence, and motivational techniques.
• Effectively leverages existing networks, professional referrals, and natural market opportunities to consistently generate quality leads for distribution expansion.
• Demonstrates the ability to attract established and high-performing distributors or teams from competitor organizations by highlighting the unique advantages and growth opportunities the company offers.
• Ensures a good selection process is followed, and successful recruits are smoothly integrated by providing initial training and necessary resources to facilitate a fast start in the role.

Skills

Planning

Problem Solving

Decision Making

Performance Tracking

Continuous Improvement

Market Knowledge

Sales Coaching

Negotiation

Opportunity Planning

Pipeline Management

Customer Focus

Feedback Use

Service Quality

Relationship Management

Collaboration

Integrity

Accountability

Compliance Oversight

Fair Practice

Role Modeling

Candidate Assessment

Persuasion

Relationship Building

Onboarding Support

Market Mapping

Job description

Permanent - Non FLS

Job Description

• Competency- Result Orientation
  Definition-
  Encourages the team to set challenging yet achievable sales, recruitment and persistency goals (13th and 25th month)

Regularly reviews self and team performance on KPI, incentive targets and provides feedback to help them improve

Recognizes and rewards team members who consistently exceed their sales, recruitment and persistency targets (KPI)

Skillset required-

• Planning, Problem Solving, Decision Making, Performance Tracking, Continuous Improvement

• Competency - Sales Orientation
  Definition-
  Proactively researches and keeps the team updated on new life insurance products and services

Encourages team to Identify customer needs and recommends appropriate solutions

Understands the market and relevant products

Creates roadmap for the team to exceed monthly/quarterly sales targets

Skillset required-

• Market Knowledge, Sales Coaching, Negotiation, Opportunity Planning, Pipeline Management

Proactively identifies and addresses customer needs and concerns

Knows customer segments in the locality and develops strong relationships with customers to foster loyalty and trust

Provides product knowledge training to sales team to enhance customer experience

Analyzes customer feedback and implements improvements to processes and services

Skillset required-

• Customer Focus, Feedback Use, Service Quality, Relationship Management, Collaboration

• Competency- Work Ethics
  Definition-
  Promotes a culture of integrity and ethical behavior within the team

Ensures sales practices comply with relevant laws, regulations, and industry standards

Provides guidance to sales representatives on ethical dilemmas and decision-making

Takes prompt action to address any unethical conduct or misconduct towards brand values

Skillset required-

• Integrity, Accountability, Compliance Oversight, Fair Practice, Role Modeling

• Competency - People and Team Leadership
  Definition-
  Communicates a clear vision and strategy for the team to achieve organizational objectives

Motivates and inspires the team to perform at a high level

Delegates tasks and responsibilities effectively to leverage team members' capabilities

Provides constructive feedback and coaching to help team members develop their skills

• Competency - Recruitment/Distribution Skills
  Definition-
  Proactively identifies and maintains a diverse pipeline of potential advisors and partners using established criteria, competitor mapping, and professional networking.

Develops and delivers a compelling value proposition that clearly articulates the career opportunity, compensation, and support structure, effectively influencing and convincing high-potential advisors and partners to join the team.

Skillfully anticipates and manages advisor objections through clear communication, factual evidence, and motivational techniques.

Effectively leverages existing networks, professional referrals, and natural market opportunities to consistently generate quality leads for distribution expansion.

Demonstrates the ability to attract established and high-performing distributors or teams from competitor organizations by highlighting the unique advantages and growth opportunities the company offers.

Ensures a good selection process is followed, and successful recruits are smoothly integrated by providing initial training and necessary resources to facilitate a fast start in the role.

Skillset required-

• Candidate Assessment, Persuasion, Relationship Building, Onboarding Support, Market Mapping

Job Snapshot

Updated Date

03-06-2026

Job ID

Job_8707

Department

Location