Senior Cloud Operations Engineer (Shift Anchor):26-02675

Akraya, Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Akraya is seeking a Tier1 cloud operations professional to provide 24x7 production support in Bengaluru. You will lead shift handovers, perform advanced alert triage, and coach junior team members while ensuring reliability of critical production environments.

Ideal candidates bring strong Linux and AWS expertise, plus incident management experience. This role involves coordinating incidents, triaging complex alerts, and mentoring other Tier1 engineers in a SaaS/cloud operations setting.

Qualifications

• Proven experience in production cloud operations.
• Strong Linux and AWS technical expertise.
• Incident management and shift support background.

Responsibilities

• Lead Tier1 production support and incident resolution.
• Oversee shift huddles and structured handovers.
• Troubleshoot alerts and system issues effectively.
• Mentor and develop Tier1 engineering skills.
• Manage escalation of complex problems.

Skills

Linux

AWS

Azure

CI/CD

Incident management

Job description

Primary Skills: Linux administration (advanced), AWS (advanced), Azure support (intermediate), CI/CD troubleshooting (intermediate), Incident management (advanced)

Contract Type: 12+ Months (Possible extension or conversion) Location: Bengaluru, KA

Job Summary: This role involves providing Tier1 cloud operations support and incident coordination within a 24x7 shift rotation. You will lead shift handovers, perform advanced alert triage, and coach junior team members. The position requires strong problem‑solving abilities and experience supporting critical production environments.

Key Responsibilities

• Lead Tier1 production support and incident resolution.
• Oversee shift huddles and structured handovers.
• Troubleshoot alerts and system issues effectively.
• Mentor and develop Tier1 engineering skills.
• Manage escalation of complex problems.

Must‑Have Skills

• Proven experience in production cloud operations.
• Strong Linux and AWS technical expertise.
• Incident management and shift support background.

Domain / Industry Experience: Experience in a Software as a Service (SaaS) or enterprise cloud operations environment is required.

About Akraya

Akraya is an award‑winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. As a talent solutions provider for Fortune 100 organizations, we solidify our leadership position in the IT staffing space.