Industry Consulting Snr. Consultant

NTT DATA BUSINESS SOLUTIONS; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, India, seeks an experienced hands-on Team Lead for Controls Engineering to oversee and drive support operations, manage staff rotas, and ensure SLAs. The role involves mentoring junior staff, improving processes, and coordinating cross-functional teams to resolve complex issues.

You will lead incident management, oversee CI/CD pipelines, and contribute to roadmap discussions to enhance client experience and service reliability.

Qualifications

• Must have proven record of team leadership in a support environment.
• Working knowledge of Java, Kubernetes and front end tech such as React.
• Willing to execute on support issues while building the function and automating resolution of repeat issues.
• Able to dive in and solve issues or coordinate response to resolution.
• AWS knowledge is an advantage.
• Presentable to clients with clear, empathetic communication up to senior levels.
• Good knowledge of SDLC, CVS, SVN, Git, Maven, GitLab, Docker and Jenkins.
• Experience with SDLC and Linux-based system platforms.

Responsibilities

• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
• Ensure adherence to SLA commitments with a focus on reducing recurring incidents.
• Support Software Delivery Lifecycle (SDLC) operations, including builds, artifact management, and software distribution.
• Troubleshoot CI/CD pipelines, repositories, and build systems; create and maintain CI/CD pipelines and validate releases.
• Implement infrastructure automation and monitor system performance; improve provisioning and operational workflows.
• Utilize monitoring tools and focus on performance tuning, scalability and system optimization.
• Manage relational databases and write optimized SQL queries; support app servers and middleware.

Skills

Java

Kubernetes

React

AWS

SDLC

Git

Docker

Jenkins

Tools

Autosys

CRON

Splunk

Jenkins

GitLab

Job description

Job Summary

A hands-on team lead is required to provide oversight and leadership in the Controls Engineering space. Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues. Manage the day-to-day operations of the teams and ensure SLOS and customer service levels are met. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Manage escalations and incidents directing the team and updating stakeholders. Able to dive into resolve issues. Managing staff rotas, schedules and vacation planning. Strong and confident communicator. Engage with stakeholders to assess needs and provide monthly reporting. Ensure teams are following standard processes and monitoring performance. Providing mentorship and guidance to junior team members to ensure successful resolution of issues. Continuously improve processes and systems to increase reliability and reduce risk. Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key Criteria

• Must have a proved record of team leadership in a support environment.


• Must have working knowledge and experience with Java, Kubernetes and front end tech such as React.


• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.


• Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.


• AWS knowledge is an advantage.


• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.


• Good knowledge of SDLC, CVS, SVN, Git, Maven, GitLab, Docker and Jenkins.


• Experience with SDLC and Linux-based system platforms.

Production Support Incident Management

• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.


• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.


• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.


• Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

Application Support

• Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.


• Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.


• Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.


• Validate releases to minimize production risks and rollback scenarios.

Infrastructure Automation

• Provide infrastructure and platform support across Linux-based environments.


• Automate repetitive operational tasks using Shell, Python/Java, or Perl scripting.


• Support configuration management and automation tools such as Chef, Puppet, Ansible.


• Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

Monitoring, Performance Reliability

• Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.


• Continuously focus on performance tuning, scalability, and system optimization.


• Identify trends, defects, and system inefficiencies to drive proactive improvements.

Database Systems Expertise

• Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.


• Support application servers and middleware such as Apache, Tomcat.


• Manage job scheduling and batch processing using tools like Autosys/CRON.

Job Details

• Experience: 10 to 15 years.


• Location: Bangalore, Karnataka, India.


• Mode of work: Remote (but candidate should be able to come to office when requested by client).


• Interview process: Virtual call on Zoom.