Senior Cisco Unified Communications (UC) Voice Engineer

Tekskills Inc.; Mumbai; Presencial; INR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

Tekskills Inc. in Noida, UP, is seeking a Senior Cisco Unified Communications (UC) Voice Engineer to design, implement and support Cisco UC infrastructure across CUCM, CUC and SIP-based systems.

You will collaborate with vendors, migrate PSTN to SIP, configure voice routers and SBCs, and ensure reliable voice services with timely troubleshooting and documentation.

Qualificações

• Must have experience administering and troubleshooting Cisco CUCM and CUC.
• Strong knowledge of SIP, H.323 and ISDN PRI voice circuits.
• Experience migrating PSTN networks to SIP-based centralized models.
• Ability to analyze CUCM and voice router logs and resolve issues.
• Experience coordinating with vendors for SBC/router configurations.

Responsabilidades

• Administer and troubleshoot Cisco CUCM and CUC.
• Configure and troubleshoot Cisco Voice Router/SBC.
• Prepare and test UCaaS infrastructure Dial Plan for SIP architecture.
• Migrate PSTN network to SIP Infrastructure CUCM configuration.
• Coordinate with vendors for SBC/router configuration and maintenance.
• Handle incident tickets and ITSM tasks related to voice services.

Conhecimentos

Cisco CUCM

CUC

SIP

ISDN PRI

H.323

Troubleshooting

UCaaS

Ferramentas

Cisco Voice Router

SBC

Descrição da oferta de emprego

Job Title: Senior Cisco Unified Communications (UC) Voice Engineer

Location: NOIDA, UP

Skills: IT IS_CNS_Voice Network_Cisco
Experience Required: 6-8yrs

Job Description:

• Must have experience in administering and troubleshooting Cisco CUCM, CUC.
• Configure & Troubleshooting Experience on Cisco Voice Router/SBC.
• Must have good knowledge of the H.323, SIP and ISDN PRI Voice Circuit Functionality.
• Must have experience to migrate PSTN Network to SIP Centralized Model.
• Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, Voice Router logs and resolve system issues.
• Administration and Maintenance Voice operations on Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Migrate the PSTN network to SIP Infrastructure CUCM configuration and Integration with other devices.
• Prepare and test (run UAT) in advance the UCaaS Infrastructure configuration Dial Plan to support the new SIP Centralized Telephony Architecture (Call Manager and SBCs).
• Troubleshooting the Router & CUCM issues Get the CSR (Document that details existing services and telephone numbers associated with the current ISDN link(s)) from the existing Service Provider.
• Depending on the incumbent Service Providers requirements Manage the routine operational works, Incident Tickets, Services Requests and Tasks assigned though ITSM ticketing tool or different other sources related with Voice support.
• Ability to work within a team-oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations| illness| etc.).
• Responsible to Create the SOPs & KB Article.
• A positive attitude and collaboration skills are essential Self-driven, accountable, responsible and resourceful with a strong sense of urgency