Senior Cisco Unified Communications (UC) Voice Engineer

Tekskills Inc.; Chennai; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Tekskills Inc. in Noida, UP is seeking a Senior Cisco Unified Communications (UC) Voice Engineer to design, implement, and optimize our voice infrastructure.

You will administer Cisco CUCM and CUC, configure Cisco Voice Router and SBC, and drive the migration from PSTN to SIP Centralized architecture, ensuring seamless UCaaS integration.

The role requires hands-on troubleshooting, coordination with vendors, and the creation of SOPs and knowledge base articles.

Qualifications

• Experience administering and troubleshooting Cisco CUCM and CUC.
• Config and troubleshoot Cisco Voice Router and SBC.
• Knowledge of H.323, SIP, and ISDN PRI voice circuits.
• Experience migrating PSTN to SIP Centralized model.

Responsibilities

• Administer and maintain Cisco voice infrastructure and troubleshoot issues.
• Configure and troubleshoot Cisco Voice Router and SBC.
• Migrate PSTN network to SIP Centralized model.
• Prepare and test UCaaS infrastructure Dial Plans for SIP architecture.
• Troubleshoot router and CUCM issues using logs.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Manage incident tickets and service requests via ITSM.
• Create SOPs and KB articles; collaborate with team.

Skills

Cisco CUCM

SIP

ISDN PRI

Troubleshooting

UCaaS

Tools

Cisco Voice Router

SBC

CUCM Utilities

Job description

Job Title: Senior Cisco Unified Communications (UC) Voice Engineer

Location: NOIDA, UP

Skills: IT IS_CNS_Voice Network_Cisco

Experience Required: 6-8yrs

Job Description:

• Must have experience in administering and troubleshooting Cisco CUCM, CUC.
• Configure & Troubleshooting Experience on Cisco Voice Router/SBC.
• Must have good knowledge of the H.323, SIP and ISDN PRI Voice Circuit Functionality.
• Must have experience to migrate PSTN Network to SIP Centralized Model.
• Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, Voice Router logs and resolve system issues.
• Administration and Maintenance Voice operations on Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Migrate the PSTN network to SIP Infrastructure CUCM configuration and Integration with other devices.
• Prepare and test (run UAT) in advance the UCaaS Infrastructure configuration Dial Plan to support the new SIP Centralized Telephony Architecture (Call Manager and SBCs).
• Troubleshooting the Router & CUCM issues Get the CSR (Document that details existing services and telephone numbers associated with the current ISDN link(s)) from the existing Service Provider.
• Depending on the incumbent Service Providers requirements Manage the routine operational works, Incident Tickets, Services Requests and Tasks assigned though ITSM ticketing tool or different other sources related with Voice support.
• Ability to work within a team-oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations| illness| etc.).
• Responsible to Create the SOPs & KB Article.
• A positive attitude and collaboration skills are essential Self-driven, accountable, responsible and resourceful with a strong sense of urgency