Senior Cisco Unified Communications (UC) Voice Engineer

Tekskills Inc.; Bengaluru; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Tekskills Inc. is seeking a Senior Cisco Unified Communications (UC) Voice Engineer in Noida, UP. The role focuses on administering Cisco CUCM/CUC, troubleshooting voice networks, and migrating PSTN to SIP centralised infrastructure.

You will coordinate with vendors for SBC/Router configurations and contribute to UCaaS dial plans and pre-production testing. Applicants should have 6–8 years of experience in Cisco voice environments, with strong log analysis skills and the ability to work in a

Qualifications

• Experience administering and troubleshooting Cisco CUCM and CUC.
• Proven ability to configure and troubleshoot Cisco Voice Router/SBC.
• Knowledge of H.323, SIP and ISDN PRI voice circuit functionality.
• Experience migrating PSTN network to SIP centralized model.
• Strong troubleshooting skills using Cisco CUCM/Voice Router logs.

Responsibilities

• Administer and troubleshoot Cisco CUCM and CUC installations.
• Configure and troubleshoot Cisco Voice Router and SBC devices.
• Analyze and resolve issues with H.323, SIP, ISDN PRI networks.
• Lead migration of PSTN to SIP Centralized Telephony model.
• Prepare UCaaS infrastructure dial plans and perform UAT testing.
• Coordinate with vendors for Number Porting and SBC/router configurations.
• Manage incidents, services requests, and ITSM tickets for voice services.
• Create SOPs and KB articles; maintain documentation.

Skills

Cisco CUCM

CUCM troubleshooting

SIP

ISDN PRI

PSTN SIP migration

Voice troubleshooting

Job description

Job Title: Senior Cisco Unified Communications (UC) Voice Engineer

Location: NOIDA, UP

Skills: IT IS_CNS_Voice Network_Cisco
Experience Required: 6-8yrs

Job Description:

• Must have experience in administering and troubleshooting Cisco CUCM, CUC.
• Configure & Troubleshooting Experience on Cisco Voice Router/SBC.
• Must have good knowledge of the H.323, SIP and ISDN PRI Voice Circuit Functionality.
• Must have experience to migrate PSTN Network to SIP Centralized Model.
• Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, Voice Router logs and resolve system issues.
• Administration and Maintenance Voice operations on Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Migrate the PSTN network to SIP Infrastructure CUCM configuration and Integration with other devices.
• Prepare and test (run UAT) in advance the UCaaS Infrastructure configuration Dial Plan to support the new SIP Centralized Telephony Architecture (Call Manager and SBCs).
• Troubleshooting the Router & CUCM issues Get the CSR (Document that details existing services and telephone numbers associated with the current ISDN link(s)) from the existing Service Provider.
• Depending on the incumbent Service Providers requirements Manage the routine operational works, Incident Tickets, Services Requests and Tasks assigned though ITSM ticketing tool or different other sources related with Voice support.
• Ability to work within a team-oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations| illness| etc.).
• Responsible to Create the SOPs & KB Article.
• A positive attitude and collaboration skills are essential Self-driven, accountable, responsible and resourceful with a strong sense of urgency