Senior Cisco Unified Communications (UC) Voice Engineer

Tekskills Inc.; Delhi; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

Tekskills Inc. in Noida, UP, seeks a Senior Cisco Unified Communications Voice Engineer to lead the administration and optimization of the Cisco CUCM/ CUC platforms and related voice infrastructure.

You will configure voice routers, SBCs, and oversee SIP-based migration of PSTN networks, while collaborating with vendors and IT teams to ensure high availability and service quality. The role requires 6–8 years of experience and hands-on expertise in troubleshooting, UAT, and documentation through

Qualifications

• Must have experience administering and troubleshooting Cisco CUCM and CUC.
• Configure and Troubleshoot Cisco Voice Router and SBC.
• Strong knowledge of H.323, SIP and ISDN PRI voice circuitry.
• Experience migrating PSTN to SIP Centralized model.
• Ability to analyze logs and resolve CUCM/Router issues.
• Experience maintaining voice operations infrastructure.

Responsibilities

• Administer and troubleshoot Cisco CUCM, CUC.
• Configure & Troubleshoot Experience on Cisco Voice Router/SBC.
• Migrate PSTN Network to SIP Centralized Model.
• Troubleshoot Cisco CUCM and Voice Router logs.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Prepare UCaaS infrastructure configuration dial plan for SIP architecture.
• Manage incident tickets and service requests in ITSM tools.
• Create SOPs and KB articles.

Skills

Cisco CUCM

Cisco CUC

Voice Network

Tools

Cisco Voice Router

SBC

ISDN PRI

Job description

Job Title: Senior Cisco Unified Communications (UC) Voice Engineer

Location: NOIDA, UP

Skills: IT IS_CNS_Voice Network_Cisco
Experience Required: 6-8yrs

Job Description:

• Must have experience in administering and troubleshooting Cisco CUCM, CUC.
• Configure & Troubleshooting Experience on Cisco Voice Router/SBC.
• Must have good knowledge of the H.323, SIP and ISDN PRI Voice Circuit Functionality.
• Must have experience to migrate PSTN Network to SIP Centralized Model.
• Must possess good troubleshooting skills and ability to Analyse Cisco CUCM, Voice Router logs and resolve system issues.
• Administration and Maintenance Voice operations on Cisco Voice infrastructure.
• Coordinate with vendor for Number Porting SBC/Router configuration.
• Migrate the PSTN network to SIP Infrastructure CUCM configuration and Integration with other devices.
• Prepare and test (run UAT) in advance the UCaaS Infrastructure configuration Dial Plan to support the new SIP Centralized Telephony Architecture (Call Manager and SBCs).
• Troubleshooting the Router & CUCM issues Get the CSR (Document that details existing services and telephone numbers associated with the current ISDN link(s)) from the existing Service Provider.
• Depending on the incumbent Service Providers requirements Manage the routine operational works, Incident Tickets, Services Requests and Tasks assigned though ITSM ticketing tool or different other sources related with Voice support.
• Ability to work within a team-oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations| illness| etc.).
• Responsible to Create the SOPs & KB Article.
• A positive attitude and collaboration skills are essential Self-driven, accountable, responsible and resourceful with a strong sense of urgency