Senior Catalog Specialist

Amazon India Limited; Bengaluru; Hybrid; INR 480,000 - 720,000; Full time

Job summary

Amazon India Limited in Bengaluru is seeking a Senior Associate – Catalog to support end-to-end catalog and data operations with minimal supervision. The role focuses on quality improvements, reporting to leadership, and applying root-cause analysis to drive permanent fixes.

You will handle daily tasks, monitor KPIs, share knowledge with the team, and mentor junior Associates. A Bachelor's degree and strong English communication are essential, with experience in catalog or data processes and

Qualifications

• Bachelor's degree or above.
• Strong written and verbal communication in English, with data-backed updates.
• Experience in catalog, data, or operations processes.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, etc.).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Responsibilities

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Skills

Communication

English proficiency

Data analysis

Education

Bachelor's degree or above

Tools

MS Excel

Root Cause Analysis

7 QC quality tools

Job description

Senior Associate – Catalog, RBS

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

Key job responsibilities

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Basic Qualifications

• Bachelor's degree or above
• Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.

Preferred Qualifications

• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

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Experience Level

Mid Level