Senior Program Manager, Global Catalog Operations

Amazon; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Amazon is seeking a Senior Program Manager for Global Catalog Operations in Chennai. The role drives cross-team programs, delivers data-driven insights, and communicates status to leadership, aiming to resolve complex logistics challenges with a bias for action.

The ideal candidate has 5+ years in cross-functional program management, strong data analytics, and excellent communication. This is a full-time role requiring independent, fast-paced work.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements and using data/metrics to determine improvements.
• 2+ years driving process improvements.

Responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure deliverables meet the plan with quality.
• Communicate updates on issues, status and drivers during reviews and cycles.
• Analyze fragment datasets to derive insights and inform decisions.
• Document pain points, opportunities, data insights, and stakeholder input for executive decisions.
• Monitor and prevent potential issues; escalate where needed.
• Develop performance metrics to drive business results.
• Identify and eliminate root causes of defects to improve efficiency.
• Escalate problems to owners and track resolutions to closure.
• Work within time constraints to meet critical business needs and ensure service requirements.

Skills

Cross-functional collaboration

Program/project management

Delivering cross-functional projects

Data-driven decision making

Excellent communication

Education

Master's degree / MBA

Job description

Senior Program Manager, Global Catalog Operations

Amazon is seeking highly skilled and motivated program manager for Catalog Support Operations team. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escal… ate potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.

Key job responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality
• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews
• Data-driven and deal with fragment datasets to discern insights
• Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making
• Proactively monitor, identify and prevent potential issues
• Develop performance metrics to assist with driving business results
• Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
• Must be able to systematically escal… problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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