Catalog Specialist, IN Softlines

Amazon; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon Bengaluru is seeking a qualified professional to drive programmatic improvements to catalog quality for Softlines and Beauty. You will follow predefined processes, coordinate with customers, gather feedback, and ensure competitive, accurate product information while maintaining records and tracking workflows.

The role requires a bachelor's degree, fluent English, and proficiency with Microsoft Office and Excel.

Qualifications

• Bachelor's degree required.
• Fluent in English (written and spoken).
• Proficient with Microsoft Office and Excel.

Responsibilities

• Follow predefined processes and SOPs to perform tasks with accuracy.
• Coordinate with customers, gather feedback, and monitor product information quality.
• Report audit results and communicate findings within the organization.
• Analyze data to identify trends and patterns.
• Translate CX escalation patterns into guidelines and SOPs to improve processes.
• Provide feedback to streamline workflows for consistent, high-quality results.

Skills

English fluency

Microsoft Office

Excel

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Drive programmatic improvements to catalog quality for Softlines and Beauty

Key job responsibilities

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
• Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.