Senior Program Manager, Global Catalog Operations

Amazon; India; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

Amazon in India seeks a Senior Program Manager for Global Catalog Operations to lead highly complex cross-functional initiatives that span multiple teams. You will drive clarity in ambiguity and coordinate across orgs to drive programs to closure.

You will analyze data, write concise documents, monitor risks, and develop metrics to improve performance and reduce defects, ensuring timely delivery of catalog initiatives.

Qualifications

• 5+ years experience working cross-functionally with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements and using data/metrics for improvements.

Responsibilities

• Drive cross-team projects and programs with dependables and quality.
• Communicate status, issues, and drivers in updates and reviews.
• Analyze data from fragmented datasets to surface insights.
• Document customer pain points, opportunities, data insights, and recommendations for executives.
• Monitor risks and prevent potential issues.
• Develop metrics to drive business results and efficiency.
• Lead root-cause analysis to eliminate defects and improve processes.
• Escalate and manage trade-offs in ambiguous situations.
• Ensure timely delivery to meet critical business needs and maintain service levels.

Skills

Cross-functional collaboration

Program management

Project management

Requirements definition

Education

Master's degree

Job description

Senior Program Manager, Global Catalog Operations

Amazon is seeking highly skilled and motivated program manager for Catalog Support Operations team. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escal

Key job responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality
• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews
• Data-driven and deal with fragment datasets to discern insights
• Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making
• Proactively monitor, identify and prevent potential issues
• Develop performance metrics to assist with driving business results
• Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
• Must be able to systematically esc...
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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