Senior Associate – Catalog, Polish

Amazon; Karnataka; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon seeks a Senior Associate (Catalog Specialist) in Karnataka to operate with minimal direction, improve team results, and prepare leadership-ready reports. The role involves end-to-end catalog and data tasks, process improvements, and mentoring peers while maintaining records and meeting SLAs.

English and Polish communication is essential. The candidate should have a bachelors degree or higher, strong MS Excel skills, and the ability to analyze data for effective decision-making in a

Qualifications

• Bachelor's degree or above.
• Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data.

Responsibilities

• Handle end-to-end processes and related tools to achieve business goals.
• Manage day-to-day volumes and ensure SLAs are met per quality standards.
• Open to a rotating schedule, including weekends and holidays, with advance notice accommodations.
• Maintain records by updating trackers reflecting work done.
• Support and implement improvement ideas to increase process efficiency.
• Monitor KPIs, create reports, flag deviations, and dive deep on root causes.
• Share knowledge and best practices with the team via email, shadowing, and workshops.
• Train and mentor other Associates to ensure fast ramp-up.
• Flag process updates received from stakeholders to the Manager.

Skills

English Proficiency

Polish Proficiency

Education

Bachelor's degree or above

Tools

MS Excel

Job description

Description

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

Key job responsibilities

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards.
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Basic Qualifications

• Bachelor's degree or above.
• Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data.

Preferred Qualifications

• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – ADCI – Karnataka – A66

Job ID: A10472255