Catalog Specialist, IN Softlines

Amazon; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon is seeking a detail-oriented professional to drive programmatic improvements to catalog quality for Softlines and Beauty. The role involves following SOPs, coordinating with teams, gathering customer feedback, and ensuring accurate product information to keep Amazon competitive with a wide selection.

You will analyze data for trends, translate escalation patterns into guidelines, and provide feedback to streamline processes to achieve consistent, high-quality outcomes in a fast-paced

Qualifications

• Bachelor's degree required.
• Fluent in English (written and spoken).
• Experience with Microsoft Office and Excel in a professional environment.

Responsibilities

• Drive programmatic improvements to catalog quality for Softlines and Beauty.
• Follow pre-defined processes, guidelines, and SOPs to perform tasks with high accuracy and productivity.
• Interact with customers, gather and present feedback, and ensure accurate product information to keep Amazon competitive with wide selection.
• Analyze data to identify new trends/patterns.
• Identify patterns in CX escalations and translate into guidelines/SOPs to improve escalation processes.

Skills

English fluency

Office productivity

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Drive programmatic improvements to catalog quality for Softlines and Beauty

Key job responsibilities

• Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
• Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.