Senior Call Center Sales Associate

NTT DATA Global Delivery Services Ltd; Gurugram District; On-site; INR 279,000 - 502,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Gurugram is seeking a Call Center Senior Associate. This entry-level outbound sales role targets Canada-based customers, promoting telecom products and services, and driving revenue through consultative selling.

You will make high-volume outbound calls, handle objections, and maintain CRM records, while meeting daily, weekly, and monthly targets in a night-shift, US–Canada aligned schedule.

Qualifications

• Graduate required; flexible based on communication skills.
• 2-4 years of experience; freshers welcome; BPO/sales preferred.

Responsibilities

• Make high-volume outbound calls to Canada-based customers.
• Promote telecom products, plans, upgrades and bundles.
• Understand customer needs and propose tailored solutions.
• Achieve daily, weekly and monthly sales targets.
• Handle objections professionally and maintain CRM records.
• Ensure compliance with scripts, quality and process standards.

Skills

Strong communication

English accent

Sales mindset

Active listening

Resilience

CRM handling

Persuasive ability

Education

Bachelor's degree

Tools

CRM system

Job description

Call Center Senior Associate

About NTT DATA:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 2-4 years of experience (freshers welcome; BPO/sales preferred)

Experience Level Mid Level