Senior Associate - Outbound Sales in BPO

NTT DATA Global Delivery Services Ltd; Gurugram District, Gurgaon; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

Night shift transportation

Office-based role

US–Canada shift alignment

Company-provided pickup/drop

Job summary

NTT DATA Global Delivery Services Ltd in Gurugram is seeking a Call Center Senior Associate for an outbound sales role targeting Canada-based customers. The position focuses on promoting telecom products and driving revenue through consultative selling.

You will handle high-volume calls, meet daily targets, maintain CRM records, and work in a night US–Canada shift aligned to North American time zones. The role is based in-office with company-provided transport.

Qualifications

• Graduate with strong communication skills; flexible based on ability.
• 2–4 years of experience preferred; freshers welcome for BPO/sales.
• Ability to work in night US–Canada shift and office-based work.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate CRM records; ensure quality compliance.

Skills

Strong communication

Sales mindset

Active listening

Resilience

CRM handling

Education

Graduate

Tools

CRM system

Job description

Call Center Senior Associate

About NTT DATA:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 2-4 years of experience (freshers welcome; BPO/sales preferred)

Experience Level Mid Level