Senior Business Analyst (eLearning Domain)

Harbinger Systems; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Harbinger Systems in Pune is seeking a skilled Business Analyst to gather and analyze business requirements through stakeholder interviews, document reviews, and process walkthroughs.

You will write clear, INVEST-compliant user stories, define acceptance criteria, and help map as-is and to-be processes using BPMN and flowcharts.

Experience with JIRA, UAT coordination, data mapping across systems, and familiarity with LMS platforms or in-app guidance tools will be a plus.

Qualifications

• Experience gathering requirements via stakeholder interviews, document reviews, and process walkthroughs.
• Ability to write clear, INVEST-compliant user stories with acceptance criteria.

Responsibilities

• Gather and analyze business requirements through stakeholder interviews, document reviews, and process walkthroughs.
• Write user stories, define acceptance criteria, and map as-is/to-be processes using BPMN/flowcharts.
• Support UAT, test case mapping, and defect triage in Agile ceremonies.

Skills

Stakeholder interviews

Business analysis

User stories writing

Acceptance criteria

BRD/FRD drafting

BPMN/Flowcharts

JIRA backlog management

Agile ceremonies

UAT coordination

Data mapping

Analytics tracking specs

Wireframing awareness

Tools

JIRA

Lucidchart

Figma

Balsamiq

Job description

Job Description:

• Strong experience gathering and analyzing business requirements via:
  
  
  
  • Stakeholder interviews, Document review, Process walkthroughs
  
  
  
  


• Ability to write clear, INVEST-compliant user stories:


• Follows format: As a [user], I want [feature] so that [benefit]”


• Proficient in defining acceptance criteria using positive/negative flows


• Experience creating BRDs and FRDs using structured templates


• Skilled in documenting as-is / to-be processes (BPMN, flowcharts)


• Hands-on experience with JIRA or similar backlog tools:


• Managing epics, stories, tasks, and sprint boards


• Participates confidently in Agile ceremonies:


• Sprint planning, backlog grooming, daily standups, retrospectives


• Strong communication skills with both business and tech stakeholders


• Supports UAT preparation, test case mapping, and defect triage


• Experience working with payment gateway features (e.g., subscriptions, transactions)


• Exposure to learning platforms or LMS-based ecosystems


• Understanding of AppCues or other in-app guidance tools


• Familiarity with wireframing tools (e.g., Figma, Balsamiq, Lucidchart)


• Ability to write tracking specs or requirements for Google Analytics / Mixpanel


• Exposure to impact analysis and change management best practices


• Hands-on involvement in UAT coordination with internal or external users


• Capable of creating data mapping sheets between frontend, backend, and third-party systems (CRM, DB, etc.)