Senior Business Analyst / Business Analyst - ServiceNow

EPAM Systems, Inc.; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Flexible benefits

Job summary

EPAM Systems, Inc. seeks a Senior Business Analyst for ServiceNow to drive requirements, coordinate stakeholders, and ensure successful implementation across teams.

You will manage scope and run Agile execution with risk and schedule control through build, test, deploy and improvements. You will elicit and consolidate input, produce program-wide documentation, and collaborate with engineers, QA, product managers to advance features through the lifecycle.

Qualifications

• 5–10 years of IT experience.
• 4+ years in Business Analysis or related technical fields.
• 1+ year of experience contributing to a ServiceNow implementation.
• Experience with ITSM, ITOM and HRSD.
• Strong spoken and written communication skills.

Responsibilities

• Elicit and consolidate stakeholder input to define and clarify requirements.
• Maintain a concise, program-wide scope definition.
• Produce and update documentation that supports management of the program and its related projects.
• Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle.
• Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders.
• Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment.

Skills

Stakeholder management

Agile methodologies

Scrum master

Communication

Requirements elicitation

Education

Bachelor's degree in a technical field

Tools

ServiceNow

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.ResponsibilitiesElicit and consolidate stakeholder input to define and clarify requirementsMaintain a concise, program-wide scope definitionProduce and update documentation that supports management of the program and its related projectsCoordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycleRun scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholdersPlan and own release schedules and milestones, maintaining high velocity in a fast-paced environmentContribute hands-on software development and project management, enable cross-functional coordination, and strengthen inter/intra team communications to deliver outstanding program outcomesRequirements5-10 years of overall IT experience4+ years of experience in Business Analysis, emerging technologies, or related technical fields1+ year of experience contributing to a ServiceNow implementationExperience with software development and managing end-to-end execution of programs that span multiple engineering teamsKnowledge of ITSM, ITOM and HRSDExperience working with Agile software development methodologiesScrum master experience with ownership of development sprintsBachelor's degree in a technical field or equivalent practical experienceNice to haveExperience in Software EngineeringExperience solving problems in fast-paced and constantly changing environmentsExperience working cross-functionally in highly integrated teams with technical and non-technical membersExperience communicating technical concepts to non-technical audiencesStrong spoken and written communication skillsWe offerOpportunity to work on technical challenges that may impact across geographiesVast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certificationsOpportunity to share your ideas on international platformsSponsored Tech Talks & HackathonsUnlimited access to LinkedIn learning solutionsPossibility to relocate to any EPAM office for short and long-term projectsFocused individual developmentBenefit package:Health benefitsRetirement benefitsPaid time offFlexible benefitsForums to explore beyond work passion (CSR, photography, painting, sports, etc.)