Senior Business Analyst , AVP

ANZ; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work option

Health and wellbeing services

Flexible working arrangements

Job summary

ANZ is seeking a Business Analyst in Bengaluru to contribute to a range of payment projects. You will translate complex payment flows and regulatory obligations into actionable user stories and process designs, aligning with the Payments operating model.

You’ll work with senior stakeholders across squads to ensure safe, resilient change and robust delivery. Role emphasizes strong elicitation skills, cross-functional collaboration, and experience with payment systems, ISO20022 and cross-border

Qualifications

• Experience in Banking & Payments domains and understanding of payment flows and regulatory obligations.
• Ability to translate business needs into user stories, acceptance criteria and process designs.
• Experience coordinating with technology, Product Owners and cross-functional teams.

Responsibilities

• Translate complex payment flows, regulatory rules and customer needs into actionable user stories and acceptance criteria.
• Collaborate with technology and business stakeholders to ensure tests, releases and operational readiness.
• Support UAT, regression testing, defect management and release activities.

Skills

Payments domain knowledge

Requirements elicitation

End-to-end requirements

Stakeholder engagement

Agile delivery

UAT testing

Job description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As a Business Analyst, you will be responsible for contributing to range of Payment projects. You will collaborate with senior stakeholders and demonstrate strong payments domain knowledge and requirement elicitation skills.

You are accountable for shaping clear, end-to-end requirements, collaborating deeply with technology and various business stakeholders, and ensuring change is safe, resilient, and aligned to the Payments operating model. BAs translate complex payment flows, regulatory obligations, scheme rules, customer needs, and technical constraints into actionable user stories, process designs, and acceptance criteria that enable high-quality delivery.

Aligned to a Service Line and embedded in squads, BAs ensure the work is defined, understood, testable, supportable, and traceable — from inception through to release and operational readiness.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Manyata , Bengaluru

What will your day look like?

• Proven experience as a Business Analyst within the Banking and Payments domain.
• Strong knowledge of domestic and payment systems such as NPP, RTGS, SWIFT, Direct Entry, BPAY, Cross-Border Payments, ISO20022, Clearing and Settlement.
• Demonstrated experience in requirements elicitation, process mapping, user story creation, and acceptance criteria definition.
• Experience conducting end-to-end payment flow analysis and impact assessments across multiple systems and stakeholders.
• Strong understanding of Agile delivery practices and working with Product Owners and cross-functional teams.
• Excellent stakeholder engagement and communication skills, with the ability to translate business needs into clear and actionable requirements.
• Exposure to regulatory, compliance, resilience, and payment transformation programs will be highly regarded.

What will you bring?

• Proven Business Analyst experience within Banking and Payments.
• Strong knowledge of Domestic Payments, including exposure to NPP, RTGS, SWIFT, Direct Entry, BPAY, Cross-Border Payments, Clearing, Settlement, Reconciliation and ISO20022.
• Experience in requirements elicitation, business process analysis, stakeholder workshops, impact assessment and solution definition.
• Ability to create user stories, acceptance criteria, process maps, business rules, data mappings and payment flow documentation.
• Experience analysing end-to-end payment flows, including upstream/downstream impacts, operational processes and data flows.
• Strong understanding of Agile delivery practices, including backlog refinement, sprint planning and story grooming.
• Experience collaborating with Product Owners, Technology, Architecture, Operations, Risk, Compliance and Testing teams.
• Ability to translate complex requirements into clear, testable and traceable outcomes.
• Experience supporting UAT, regression testing, defect management, release readiness and implementation activities.
• Knowledge of regulatory, risk, control and operational resilience frameworks relevant to Payments.
• Excellent communication, stakeholder management, analytical and problem-solving skills.
• Exposure to payment transformation, regulatory change, platform migration or ISO20022 programs will be highly regarded.

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these capabilities, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 122242.

Job Posting End Date

01/09/2026, 11.59pm, (Melbourne Australia)