Senior Business Analyst

Terra Technology Circle Consulting Private Limited; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Terra Technology Circle Consulting Private Limited in Pune seeks an experienced Business Analyst to lead digital banking and wealth journeys and optimize customer experiences across mobile and web.

You will partner with senior stakeholders, own requirements end-to-end, and support CCaaS initiatives with a focus on retail banking. 8–15 years of experience is expected and proficiency with JIRA/Confluence is required.

Qualifications

• 8–15 years of experience in core Business Analysis.
• Strong background in Digital Transformation and Digital Banking.
• Experience with Wealth and Mobile/Web digital journeys.
• Experience in Digital CCT for retail banking customers.
• At least 2 full-cycle Digital CCT implementations.
• Strong understanding of Retail Banking Contact Centre and CCaaS environments.
• Experience with Genesys CX Migration.
• Hands-on use of JIRA and Confluence.
• Excellent stakeholder management and communication skills.

Responsibilities

• Analyze, evaluate and improve Digital Transformation initiatives across banking.
• Collaborate with senior stakeholders to translate business needs into requirements.
• Own requirements and support end-to-end project implementation.
• Analyze Wealth digital journeys across Mobile and Web.
• Work on Digital CCT and digital customer journeys for retail banking.
• Support CCaaS initiatives and retail banking contact centre initiatives.
• Collaborate with technology, product, analytics and business teams.
• Support Agile delivery using JIRA and Confluence.
• Participate in requirements gathering, analysis, prioritization, and UAT.
• Ensure delivered solution aligns with business requirements.

Skills

Business Analysis

Digital Transformation

Digital Banking

Wealth

Digital CCT

2+ full-cycle implementations

Retail Banking CCaaS

Genesys CX Migration

Stakeholder management

Communication

Tools

JIRA

Confluence

Job description

Business Analyst – Digital Banking / Wealth / Contact Centre

Job Summary

We are looking for an experienced Business Analyst with strong expertise in Digital Transformation, Digital Banking, Wealth and Contact Centre journeys.

The candidate should have experience working with senior business stakeholders, analyzing and improving digital journeys, and owning requirements through end-to-end project implementation.

Key Responsibilities

• Analyze, evaluate and improve Digital Transformation initiatives across banking.
• Work closely with senior business stakeholders to understand business needs, define requirements and translate them into actionable solutions.
• Own requirements and support end-to-end project implementation.
• Analyze Wealth digital journeys across Mobile and Web platforms.
• Work on Digital CCT / digital customer journeys for retail banking customers, preferably with experience in at least 2 full-cycle implementations.
• Analyze and support Retail Banking Contact Centre and CCaaS initiatives.
• Work closely with technology, product, analytics and business teams.
• Support Agile delivery through JIRA and Confluence.
• Participate in requirements gathering, analysis, prioritization, UAT and stakeholder discussions.
• Ensure business requirements and expected customer journeys are aligned with the delivered solution.

Mandatory Skills

• 8–15 years of experience with strong core Business Analysis experience.
• Strong experience in Digital Transformation / Digital Banking.
• Experience with Wealth and Mobile/Web digital journeys.
• Experience with Digital CCT for retail banking customers.
• Experience in at least 2 full-cycle Digital CCT implementations.
• Strong understanding of Retail Banking Contact Centre and CCaaS environments.
• Experience with Genesys CX Migration.
• Hands-on exposure to JIRA and Confluence.
• Strong stakeholder management and communication skills.