Senior Associate, Learning Business Partner

Razorpay; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Razorpay is seeking a highly organized Learning Business Partner to drive end-to-end training operations across the organization. You will identify skill gaps, develop training calendars, and act as a liaison to ensure teams have resources to grow and succeed.

You will champion AI-native training initiatives, partner with department heads, manage LMS content, and report training outcomes with clear metrics.

Qualifications

• 2–3 years in a training or L&D role with multitasking.
• Excellent communication with staff at all levels.
• Detail-oriented and able to meet deadlines.
• Experience using AI tools for daily tasks and automation.
• Strong data skills to present actionable insights.

Responsibilities

• Design and execute end-to-end training operations.
• Identify skill gaps and build training calendars.
• Upload videos/docs to LMS and track completion.
• Analyze data to show training impact and ROI.
• Manage stakeholders, vendors, and sessions logistics.

Skills

People skills

Organisation

Training/L&D experience

Stakeholder management

Data analysis & insights

Tools

Gemini

Claude

GPT

Google Workspace

Job description

We are looking for a highly organised and collaborative Learning Business Partner (LBP) to support our Business Functions. In this role, you will be responsible for end-to-end training operations, from identifying skill gaps through stakeholder management to executing monthly training calendars. You will act as a key liaison, ensuring that our teams have the resources they need to grow and succeed.

Key Responsibilities

• AI - Native Business Function: As an LBP, your mission is to design and execute our AI-Native strategy. You will champion the integration of artificial intelligence across all core business functions. Your goal is to maximise operational intelligence, streamline team velocity, and future-proof our business function.
• Learning the Ground Reality: Spend time working closely with the teams to see how they actually do their jobs. This helps you understand business goals and the real challenges employees face every day.
• Spotting the Gaps (Training Need Identification): Talk to managers to find out where the team is struggling. Use what you learned "on the ground" to suggest the right training sessions to solve those problems.
• Creating the Plan: Once you know what’s needed, build the training plan. You'll decide how the training will work and get feedback from leaders to make sure the plan is perfect.
• Making it Happen: Be the person in charge of running the training. This means managing the calendar, sending out invites, and making sure everything goes smoothly on the day of the session.
• Managing the Tools: Use our learning apps (LMS) to upload training videos or documents and keep track of who has finished their lessons.
• Proving the Results: Show that the training worked! You’ll need to have the data (numbers) ready to show how many people attended, what they thought of it, and how it improved their work.
• Stakeholder Management: Meet regularly with department heads to understand their goals and build strong working relationships across the company.
• Vendor Management: Find outside training experts, handle the paperwork and payments, and make sure their workshops run smoothly from start to finish.

Mandatory Qualifications & Skills

• Experience: Previous work in a training or L&D role (2-3 years) where you managed multiple tasks at once.
• People Skills: The ability to talk comfortably with everyone from junior staff to leadership.
• Organisation: A person who is very detail-oriented and never misses a deadline on the assigned projects.
• AI tools: Comfortable in using modern AI and development tools like Gemini, Claude, GPT, etc., can use them for daily use, automate mundane tasks and focus on new initiatives.
• Strong skills in Google Workspace to manage data, track performance numbers, and present actionable insights to leadership during regular reviews