Senior Learning Business Partner

Razorpay Software Pvt Ltd; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Razorpay in Bengaluru seeks a Senior Associate, Learning Business Partner to own end-to-end training operations, identify skill gaps, and run monthly calendars. You will liaise with functions to equip teams with resources to grow.

You will design the AI-native learning plan, manage LMS uploads and track completion, measure impact with attendance and feedback, and collaborate with department heads and external vendors.

Qualifications

• 2-3 years in training or L&D role.
• People skills: ability to engage with staff up to leadership.
• Organised, detail-oriented with deadline discipline.
• Familiarity with AI tools like Gemini, Claude, GPT.

Responsibilities

• Design and execute AI-Native strategy within the Learning function.
• Closely observe teams to understand ground realities and business goals.
• Identify training gaps with managers and propose targeted sessions.
• Create training plans and obtain leadership sign-off for implementation.
• Manage training calendars, invites, and session logistics.
• Upload training videos/docs to LMS and track completions.
• Capture results with metrics on attendance, feedback and impact.
• Maintain strong stakeholder relations with department heads.
• Source external training vendors and manage contracts & payments.

Skills

Training & L&D experience

People skills

Detail-oriented / Organization

AI tools usage

Tools

Gemini

Claude

GPT-4

Google Workspace

Job description

Senior Associate, Learning Business Partner

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

Role Overview

We are looking for a highly organised and collaborative Learning Business Partner (LBP) to support our Business Functions. In this role, you will be responsible for end-to-end training operations, from identifying skill gaps through stakeholder management to executing monthly training calendars. You will act as a key liaison, ensuring that our teams have the resources they need to grow and succeed.

Key Responsibilities

• AI - Native Business Function: As an LBP, your mission is to design and execute our AI-Native strategy. You will champion the integration of artificial intelligence across all core business functions. Your goal is to maximise operational intelligence, streamline team velocity, and future-proof our business function.
• Learning the Ground Reality: Spend time working closely with the teams to see how they actually do their jobs. This helps you understand business goals and the real challenges employees face every day.
• Spotting the Gaps (Training Need Identification): Talk to managers to find out where the team is struggling. Use what you learned “on the ground” to suggest the right training sessions to solve those problems.
• Creating the Plan: Once you know what’s needed, build the training plan. You'll decide how the training will work and get feedback from leaders to make sure the plan is perfect.
• Making it Happen: Be the person in charge of running the training. This means managing the calendar, sending out invites, and making sure everything goes smoothly on the day of the session.
• Managing the Tools: Use our learning apps (LMS) to upload training videos or documents and keep track of who has finished their lessons.
• Proving the Results: Show that the training worked! You’ll need to have the data (numbers) ready to show how many people attended, what they thought of it, and how it improved their work.
• Stakeholder Management: Meet regularly with department heads to understand their goals and build strong working relationships across the company.
• Vendor Management: Find outside training experts, handle the paperwork and payments, and make sure their workshops run smoothly from start to finish.

Mandatory Qualifications & Skills Experience

Previous work in a training or L&D role (2-3 years) where you managed multiple tasks at once. People Skills: The ability to talk comfortably with everyone from junior staff to leadership. Organisation: A person who is very detail-oriented and never misses a deadline on the assigned projects. AI tools: Comfortable in using modern AI and development tools like Gemini, Claude, GPT, etc., can use them for daily use, automate mundane tasks and focus on new initiatives. Strong skills in Google Workspace to manage data, track performance numbers, and present actionable insights to leadership during regular reviews.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter

Experience Level Senior Level