Senior Associate - IT System Engineer

Davies; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Davies in Pune invites a Senior System Engineer to lead multiple IT projects and manage CSI backlogs, aligning with our standards and deadlines. The role focuses on delivering pragmatic solutions and continuous service improvement.

You will collaborate with architects, stakeholders, end users, and vendors to drive integration, migrations, and successful IT transformations across the landscape, including cloud platforms like Azure.

Qualifications

• Experience in Windows OS and Active Directory management.

Responsibilities

• Support the design and provision of IT solutions including full lifecycle M&A projects and group strategic projects.

Skills

Windows OS

Active Directory

Group Policy

M365

Networking

TCP/IP

DNS

DHCP

RDP

SNMP

LDAP

Azure

Monitoring Tools

Documentation

Communication

Customer Service

CSI Backlog

Job description

Our Senior System Engineers (SSE) work on and lead a number of technical projects and manage a backlog of continuous service improvement (CSI) processes, ensuring our solutions are pragmatic, offer improved services to the customer, and align with our strategy, standards, policies and procedures as well as other project priorities and deadlines.

Department: IT

Location: Pune

Working closely with Group IT project delivery teams, you’ll be embedded within project squads to help drive integration, support migrations, and contribute to the successful rollout, decommissioning, or transformation of IT systems.

This role involves collaboration with technical architects, project stakeholders, end users, and third-party vendors. You’ll be exposed to a diverse IT infrastructure landscape—including hardware, software, and network systems—with an expectation to contribute to the continuous improvement of processes and practices. This role will focus on process improvement and professional development.

Key Responsibilities

• Support the design and provision of IT solutions including full lifecycle mergers and acquisition (M&A) projects and group strategic projects.
• On occasion, this role will be required to present to stakeholders, managing escalations with the Project Manager, and ensuring resources are assigned to the correct tasks within the squad and cadence is being achieved.
• Evaluate changes and provide solutions for Stakeholder review.
• Adhere to and ensures the enforcement of all business policies.
• Create and maintain documentation, including systems configuration, processes, knowledge articles, test and project plans.
• Escalate issues to the Lead System Engineer/Technical Value Manager/Project Manager.
• Create improvements across the services and processes in networks and manage a Continuous Service Improvement (CSI) backlog.
• Work with the wider IT Teams to drive integration.

Skills, Knowledge And Expertise

• Proven experience and understanding of all Windows Operating Systems and Active Directory management (including Group Policy, login scripts and roles)
• Good knowledge and experience of M365
• Good working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP
• Strong analytical and problem-solving ability in complex technical landscapes
• Proven ability to produce high quality deliverables in terms of content and presentation.
• Excellent communication skills, both written and verbal
• Excellent customer service.
• A strong understanding of cloud platforms, in particular Microsoft Azure Experience using automated monitoring and alerting tools and reporting
• Strong analytical and problem-solving ability