Senior Associate Engineering Delivery

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NPCI in Maharashtra, India, seeks an experienced IT leader to oversee the maintenance, support, and continuous improvement of the organization’s software systems. You will manage a team of engineers, ensure high availability, security, and reliability, and collaborate with cross-functional teams to address business needs.

Responsibilities include monitoring strategies, bug/ticket resolution, ITIL-compliant processes, and vendor management.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Strong expertise in software maintenance, troubleshooting, and debugging.
• Proficiency in cloud platforms (AWS, Azure, or GCP), databases, and enterprise applications.

Responsibilities

• Software Maintenance & Support - Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance.
• Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization.
• Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks.
• Process Improvement & Automation - Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies.
• Identify opportunities for automation to improve efficiency and reduce downtime.
• Ensure adherence to ITIL best practices and industry standards.
• Collaboration & Stakeholder Management - Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals.
• Act as the escalation point for critical software issues impacting business operations.
• Communicate effectively with leadership on system health, risks, and improvement plans.
• Security & Compliance - Ensure compliance with data security regulations and industry standards.
• Oversee the implementation of security patches and software updates.
• Conduct periodic audits to assess system vulnerabilities and risks.
• Vendor & Third-Party Management - Manage relationships with third-party software vendors and service providers.
• Oversee software licensing, renewals, and support contracts.
• Evaluate vendor performance and negotiate service-level agreements (SLAs).

Skills

Software maintenance

Troubleshooting

Cloud platforms (AWS/Azure/GCP)

Databases

ITSM tools

Automation

Security best practices

Education

CS/IT degree

Job description

Job Summary

Position Overview He will be responsible for overseeing the maintenance, support, and continuous improvement of the organizations software systems. This role ensures optimal performance, security, and reliability of all software applications while managing a team of engineers and collaborating with other departments to address business needs.

Job Type: Full Time

Location: Maharashtra

Key Responsibilities

• Software Maintenance & Support - Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance.
• Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization.
• Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks.
• Process Improvement & Automation - Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies.
• Identify opportunities for automation to improve efficiency and reduce downtime.
• Ensure adherence to ITIL best practices and industry standards.
• Collaboration & Stakeholder Management - Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals.
• Act as the escalation point for critical software issues impacting business operations.
• Communicate effectively with leadership on system health, risks, and improvement plans.
• Security & Compliance - Ensure compliance with data security regulations and industry standards.
• Oversee the implementation of security patches and software updates.
• Conduct periodic audits to assess system vulnerabilities and risks.
• Vendor & Third-Party Management - Manage relationships with third-party software vendors and service providers.
• Oversee software licensing, renewals, and support contracts.
• Evaluate vendor performance and negotiate service-level agreements (SLAs).

Key Requirements

• Education & Experience - Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• Technical Skills - Strong expertise in software maintenance methodologies, troubleshooting, and debugging.
• Proficiency in cloud platforms (AWS, Azure, or GCP), databases, and enterprise applications.
• Experience with monitoring tools, IT service management (ITSM) tools, and automation frameworks.
• Understanding of cybersecurity best practices and compliance frameworks.