Senior Associate – IT System Engineer

Jobtailor; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jobtailor is seeking an IT Solutions professional to support design and provisioning of IT solutions including M&A projects and strategic initiatives. You will present to stakeholders, manage escalations with the Project Manager, and ensure resources are correctly assigned to tasks within the squad and cadence.

Strong AD, Windows, networking, and Azure skills are required, along with good communication and customer service.

Qualifications

• Proven experience and understanding of all Windows Operating Systems and Active Directory management (including Group Policy, login scripts and roles)
• Good knowledge and experience of Microsoft 365 (M365)
• Good working knowledge of core networking services - TCP/IP, DNS, DHCP, RDP, SNMP, LDAP
• Strong analytical and problem-solving ability in complex technical landscapes
• Excellent communication skills, both written and verbal
• Excellent customer service
• Strong understanding of cloud platforms, particularly Microsoft Azure
• Experience with automated monitoring and alerting tools and reporting

Responsibilities

• Support design and provision of IT solutions including full lifecycle M&A projects and group strategic projects
• Present to stakeholders when required, manage escalations with Project Manager, ensure resources assigned to correct tasks
• Evaluate changes and provide solutions for stakeholder review
• Adhere to and enforce all business policies
• Create and maintain documentation: systems configuration, processes, knowledge articles, test and project plans
• Escalate issues to Lead System Engineer/Technical Value Manager/Project Manager
• Create improvements across services and processes in networks and manage CSI backlog
• Collaborate with wider IT teams to drive integration

Skills

Windows OS proficiency

Active Directory management

Networking fundamentals

Analytical problem solving

Communication skills

Customer service

Azure cloud understanding

Presentation to stakeholders

Tools

Microsoft 365

Azure

RDP

DNS/DHCP

Job description

Responsibilities

• Support the design and provision of IT solutions including full lifecycle mergers and acquisition (M&A) projects and group strategic projects.
• On occasion, this role will be required to present to stakeholders, managing escalations with the Project Manager, and ensuring resources are assigned to the correct tasks within the squad and cadence is being achieved.
• Evaluate changes and provide solutions for Stakeholder review.
• Adhere to and ensures the enforcement of all business policies.
• Create and maintain documentation, including systems configuration, processes, knowledge articles, test and project plans.
• Escalate issues to the Lead System Engineer/Technical Value Manager/Project Manager.
• Create improvements across the services and processes in networks and manage a Continuous Service Improvement (CSI) backlog.
• Work with the wider IT Teams to drive integration.

Requirements

• Proven experience and understanding of all Window Operating Systems and Active Directory management (including Group Policy, login scripts and roles)
• Good knowledge and experience of M365
• Good working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP
• Strong analytical and problem-solving ability in complex technical landscapes
• Proven ability to produce high quality deliverables in terms of content and presentation.
• Excellent communication skills, both written and verbal
• Excellent customer service.
• A strong understanding of cloud platforms, in particular Microsoft Azure Experience using automated monitoring and alerting tools and reporting
• Strong analytical and problem-solving ability