Manager – SME Merchant Sales & Success

ShopSe Digital Finance; Mumbai; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

ShopSe Digital Finance in Mumbai seeks a high-energy Manager – SME Merchant Sales & Success to own the end-to-end lifecycle of our SME merchant network in a fast-paced hybrid setting.

You will acquire new SME merchants, close commercial terms, onboard them smoothly, track activation and revenue metrics (TTFT, GMV, conversion), and serve as the single point of contact for merchants to drive growth and retention.

Qualifications

• 1–4 years of experience in B2B inside sales, merchant acquisition, or customer success.
• Experience in Fintech, payment gateways (PG), POS, SaaS, or E-commerce services.
• Bachelor’s degree in Business, Commerce, or related field (MBA is a plus).
• Strong negotiation and phone-pitching abilities; excellent written and verbal communication.
• Experience with CRM platforms (Salesforce, HubSpot, Zoho CRM) is mandatory.

Responsibilities

• Identify, qualify, and prospect potential SME merchants through inbound leads and outbound cold calling.
• Pitch ShopSe’s BNPL and EMI checkout solutions to business owners and key decision-makers.
• Clarify product features, commercial terms, and settlement structures; negotiate and close merchant agreements efficiently.
• Guide merchants through documentation, KYC, and technical/digital onboarding; coordinate with operations, risk, and product teams.
• Track TTFT and monitor metrics like GMV, approval rates, and active user trends; serve as SPOC for merchants.

Skills

Communication

Analytical mindset

Agility

Education

Bachelor’s degree in Business or Commerce

MBA (plus)

Tools

Salesforce

HubSpot

Zoho CRM

Job description

We are looking for a high-energy, performance-driven Manager – SME Merchant Sales & Success to drive the complete lifecycle of our SME merchant network. In this hybrid role, you will be responsible for acquiring new SME merchants, closing commercial agreements, onboarding them smoothly, and tracking product activation and revenue metrics to maximize merchant volume and growth.

Key Responsibilities

• Identify, qualify, and prospect potential SME merchants through inbound leads and outbound cold calling.
• Pitch ShopSe’s BNPL and EMI checkout solutions to business owners and key decision-makers.
• Clarify product features, commercial terms, and settlement structures; negotiate and close merchant agreements efficiently.

2. Onboarding & Product Activation

• Guide merchants through documentation, KYC, and technical/digital onboarding.
• Coordinate internally with operations, risk, and product teams to ensure fast account setup.
• Track Time-to-First-Transaction (TTFT) to ensure new merchants actively start using ShopSe solutions immediately post-onboarding.

3. Merchant Success & Volume Growth (Farmer)

• Monitor key performance metrics across assigned accounts, including transaction volume (GMV), approval rates, and active user trends.
• Act as the single point of contact (SPOC) for merchants to resolve commercial queries, operational issues, or product clarifications.
• Drive engagement programs, merchant training, and promotional push to increase checkout conversion and overall revenue.

4. CRM & Operations Management

• Maintain strict CRM hygiene by logging all lead interactions, pipeline stages, onboarding status, and account updates in real time.
• Analyze sales pipeline data and merchant conversion funnels to refine outreach strategies and improve win rates.

Qualifications & Requirements

• Experience: 1–4 years of experience in B2B Inside Sales, Merchant Acquisition, or Customer Success within Fintech, Payment Gateways (PG), POS, SaaS, or E-commerce services .
• Education: Bachelor’s degree in Business, Commerce, or a related field (MBA is a plus).
• Communication: Exceptional verbal and written communication skills with strong negotiation and phone-pitching abilities.
• Analytical Mindset: Comfortable working with data and tracking key revenue metrics (GMV, conversion rates, retention rates).
• Tools: Prior experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) is mandatory.
• Agility: Ability to multitask across high-volume sales calls, onboarding workflows, and ongoing merchant management in a fast-paced environment.